Technical and Customer Experience Advisor - Work From Home - US

Transcom; Charleston (WV); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their remote team as Technical Support Agents. In this role, you will provide exceptional customer service while troubleshooting technical issues for telecommunications customers. The company offers a supportive environment with flexible pay options, health benefits, and opportunities for career advancement. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity to grow your career while working from the comfort of your home.

Benefits

Health Benefits (Medical, Dental, Vision)

401(k) with Employer Match

Paid Vacation Time

Provided Computer Equipment

Flexible Pay Options

Qualifications

• Strong computer skills with a typing speed of at least 30 WPM.
• Experience in technical support or call centers preferred.

Responsibilities

• Support telecommunications customers with their devices and troubleshoot issues.
• Engage callers, actively listen, and resolve technical problems.

Skills

Technical Support

Customer Service

Problem Solving

Communication

Computer Skills

Education

High School Diploma or Equivalent

Tools

Computer

Headset

Internet Connection

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Are you passionate about exploring how technology can enhance your life? Do you enjoy helping people and sharing your knowledge? If you're looking to grow your career in a supportive environment while working from home, this opportunity is for you!

• Starting pay of $17.31 USD per hour
• Performance-based incentives and pay increases with career advancement
• Flexible pay options including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health benefits for you and your family: medical, dental, vision
• 401(k) with employer match
• Paid vacation time
• Provided computer equipment
• 100% remote work including training

Join Transcom as a Technical and Customer Experience Advisor! You'll support telecommunications customers with their devices and troubleshoot technical issues, providing excellent customer service. Listen to call samples here: [links].

What We Are Looking For

• Ability to engage callers, actively listen, analyze, and resolve technical issues
• Proficiency in navigating multiple applications simultaneously
• Patience and professionalism in high-volume, fast-paced environments
• Self-motivated with discipline to succeed remotely

Minimum Requirements

• At least 18 years old, High School diploma or equivalent
• Pass a criminal background check
• Able to work full-time 32-40 hours, including evenings, weekends, holidays
• Strong computer skills, typing at least 30 WPM
• Excellent communication skills in English
• Ability to handle conflict and upset customers professionally
• Experience in technical support or call centers preferred

Location & Work-From-Home Requirements

Must reside in specified states and have a dedicated, distraction-free home office with reliable high-speed internet (minimum 20 Mbps download, 3 Mbps upload). Provided equipment includes a computer, monitor, and headset. A wired internet connection is mandatory.

About Transcom

Transcom is a global customer experience provider with over 30,000 specialists. We value diversity, support career growth, and foster a positive work environment. Join us and be part of a company that cares about its people!