Inventory Specialist

Lindblad Expeditions, LLC; United States; Remote; USD 58,000 - 65,000; Full time

Job summary

An established industry player in expedition travel seeks an Inventory Specialist to optimize bookings and manage inventory for its fleet. This role involves working closely with various teams to maximize revenue and ensure excellent customer service. Ideal candidates will have a strong background in customer service, attention to detail, and multitasking abilities. Join a team that values discovery and adventure while providing a supportive work environment with great benefits. This position offers a unique opportunity to contribute to unforgettable travel experiences for guests exploring the world's most remote locations.

Benefits

Travel benefits for employees and family

Health insurance (Medical, Dental, Vision)

401(k) plan with employer match

Long-Term Disability Insurance

Flexible Spending Account (FSA)

Pre-Tax Commuter Benefit

Paid Holidays

Vacation Days

Parental Leave

Pet Insurance discount

Qualifications

• 1+ year in a business office environment required.
• Travel industry experience preferred.

Responsibilities

• Review inventory and make recommendations to maximize revenue.
• Assist with bookings and inventory management.
• Respond to email inquiries from personnel and guests.

Skills

Customer Service

Attention to Detail

Multitasking

Communication Skills

Education

High School Diploma or GED

College Degree

Job description

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 21 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ABOUT THE ROLE

The Inventory specialist is responsible for servicing their ship including, but not limited to, bookings, inventory, and specific information regarding the staterooms and categories. Assisting with inventory and revenue maximization is a key component of the job.

The Inventory Specialist may have interactions with shoreside and ship employees, travel agents, and guests via email and telephone. The job requires positive, pleasant phone skills, excellent writing skills, consistent delivery of excellent customer service, attention to detail, the ability to multitask and work under pressure with efficiency and accuracy.

ESSENTIAL DUTIES

• Review inventory on each sailing and make recommendations to the Revenue team
• Block inventory based on business needs
• Maximize revenue using stateroom category adjustments and oversell policy
• Clear waitlists reservations
• Assign staterooms which includes determining any upgrading that is necessary
• Book low rev and non-revenue requests
• Work with internal departments in securing their allotments and necessary staterooms
• Respond to email inquiries received from personnel throughout the company
• Identify candidates for removal in an oversell situation.
• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; college degree preferred.
• Travel industry experience preferred.
• 1+ year working in a business office environment experience required

$58,000 - $65,000 a year

OUR BENEFITS

• Travel benefits for employees and their family

• Health insurance including Medical, Dental, Vision

• 401(k) plan with employer match

• Long-Term Disability, Life & AD&D Insurance

• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care

• Pre-Tax Commuter Benefit

• 7-8 Paid Holidays

• 2-3 Floating Holiday Options (pro-rated per start date)

• Up to 15 days of vacation (pro-rated per anniversary year)

• Parental Leave

• Sick/personal days per city & state ordinance

• Pet Insurance discount

COMMUNICATION SKILLS

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.