IT Technical Analyst 1

Temple University; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Full medical coverage

Dental coverage

Vision coverage

Paid time off

9 Federally Observed Holidays

Personal Days

Tuition remission (tuition-free)

Job summary

Temple University's Information Technology Services Department is seeking an IT Technical Analyst 1 in Philadelphia. The role focuses on mission-critical enterprise applications, including Continuing Education and ERP Document Management tools.

responsibilities include requirements gathering, data analysis, and light development with Python/JavaScript/HTML. Ideal candidates will have a Bachelor’s degree in CS or related field, 2+ years IT experience, and experience with SQL

Qualifications

• Bachelor’s degree in Computer Science, Computer Technology, or related field.
• At least 2 years of IT related experience.
• Experience with SQL, HTML, CSS, JavaScript frameworks, and Microsoft Power Apps.
• Experience with using Microsoft SQL Server, Oracle, PostgreSQL, or similar database technologies.
• Experience developing with Python or similar tools.

Responsibilities

• Gather requirements, data analysis, and support development changes to improve business processes.
• Use SQL against Oracle databases and light development with Python/JavaScript/HTML.
• Work with on-prem and cloud environments, Windows/Linux OS maintenance.
• Coordinate with vendors, DBAs, and stakeholders.

Skills

SQL

HTML

CSS

JavaScript

Python

Power Apps

SQL Server

Oracle

PostgreSQL

Windows Server

Linux

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Power Apps

SQL Server

Oracle

PostgreSQL

Job description

Temple University's Information Technology Services Department is searching for an IT Technical Analyst 1!

Salary Range: $60,000 - $70,000

Position Summary

The IT Technical Analyst 1 is a member of Information Technology Services' Administrative Applications and Data Support team. The incumbent will work on mission-critical enterprise applications including our application for Continuing Education and the ERP Document Management tool supporting faculty, staff and students. This role works closely with the University's Collaboration Center for stakeholders, subject matter experts, and end users as well as working with the application vendors, infrastructure teams and DBAs. As part of supporting these applications, this role is responsible for gathering requirements, data analysis, and supporting development changes to improve business processes. We are specifically looking for someone that can use SQL against an Oracle database and doing some light development using python, JavaScript, html or other similar tools. The role manages applications hosted across on-premises data centers and cloud environments. For the on-prem applications, the person would work with the team to maintain and upgrade as needed the Windows and Linux Operating Systems. Performs other duties as assigned.

Job Details

• This position requires a background check for PII/Cash Handling responsibilities.

Required Education and Experience

• Bachelor’s degree in Computer Science, Computer Technology, or related field
• At least 2 years of IT related experience
• Experience with SQL, HTML, CSS, JavaScript frameworks, and Microsoft Power Apps
• Experience with using Microsoft SQL Server, Oracle, PostgreSQL, or similar database technologies
• Experience developing with Python or similar tools
• An equivalent combination of education and experience may be considered.

Required Skills and Abilities

• Ability to utilize critical thinking to assist with a solution to solve problems
• Familiarity with Outlook, Teams, Word, Excel, OneDrive, and SharePoint
• Ability to create, update, prioritize, document, and close support tickets
• Ability to solve problems to find logical fixes using the tools available
• Know how to navigate Windows Server and Linux servers operating systems to support application servers
• Familiarity with installing, configuring, upgrading and troubleshooting applications
• Basic understanding of user accounts, password resets, permissions, groups, and account management
• Strong Communication skills are needed to interact with the users and other team members.
• Ability to work nights and/or weekends, if necessary

Preferred Skills and Abilities

• Familiarity with Higher Education application support/development

This position is assigned a hybrid work arrangement (on-campus and remote) - the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Benefits

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 9 Federally Observed Paid Holidays
• 3 Personal Days
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
• A generous retirement plan

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.