Student Services Coordinator, Health and Rehabilitation Sciences

Temple University; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission

Job summary

Temple University’s College of Public Health is seeking a Student Services Coordinator in Health & Rehabilitation Sciences to support scheduling, student records, and student services. This hybrid role reports to the Assistant Director of Administration and works with faculty and program Directors.

The successful candidate will have a Bachelor's degree with at least two years of related administrative experience in an educational setting, strong communication skills, and proficiency with MS

Qualifications

• Bachelor's degree and at least two years of related admin support experience in an educational institution.
• Equivalent combination of education and experience may be considered.
• Proficient with Windows and MS Office (Word, Excel).
• Strong client service orientation with a diverse group of students, faculty, and staff.
• Excellent information literacy, critical thinking, and written and oral communication skills.

Responsibilities

• Set up course scheduling for assigned programs (graduate and undergraduate) in Banner system and communicate schedule to the College Classroom Manager in accordance with college deadlines.
• Manage the CIM and PIM systems to create, terminate and edit courses and degree programs in collaboration with the Program Directors.
• Collect and submit all syllabi to the Associate Dean for Academic Affairs for courses taught in that given semester.
• Maintain updated student electronic records in accordance with existing policies, procedures, and regulations.
• Refer graduate students to Temple's central systems such as Student Financial Aid, Tuttleman Counseling, CARE Team, Writing Center, Russell Conwell Center and other central systems as needed.
• Facilitate regular communication with students regarding program changes and activities in the department.
• Refer students to program directors/advisers for academic concerns, registration, leave of absence, medical withdrawal, and grade issues.
• Assist with graduation clearances and communications to students.
• Support open houses, orientation, and other events scheduled throughout the year.

Skills

Client service

Information literacy

Critical thinking

Communication skills

Decision making

Organizational skills

Multitasking

Phone handling

Record keeping

Education

Bachelor's degree

2+ years admin support

Equivalent education/experience

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

Temple University's College of Public Health is searching for a Student Services Coordinator, Health and Rehabilitation Sciences!

Become a part of the Temple family and you will have access to the following:

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!

SALARY RANGE: $45,000 to $50,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary:

The Student Services Coordinator reports to the Assistant Director of Administration in the department of Health & Rehabilitation Services. This position works collaboratively with the department chair, program directors, and faculty. Skills required include strong client service orientation, information literacy and critical thinking skills, and oral and written communication skills. Performs other related duties as assigned.

Required Education and Experience:

Bachelor's degree and at least two years of directly related administrative support experience in an educational institution.

An equivalent combination of education and experience may be considered.

Required Skills and Abilities:

• Demonstrated experience with Windows operating environment including Microsoft Office programs, such as Word and Excel.
• Strong client service skills along with the ability to relate to a diverse group of students, faculty, and staff.
• Strong information literacy, critical thinking, and written and oral communication skills.
• Demonstrated ability to make decisions at times when collaboration with colleagues and supervisors is not possible.
• Must have very strong organizational skills as well as the ability to prioritize work well and to focus on completion of tasks.
• Must be able to handle frequent visitors and work-flow interruptions, multi-line telephones, and numerous incoming calls.
• Must be able to maintain and update electronic records of student information.

Essential duties:

• Set up course scheduling for assigned programs (graduate and undergraduate) in Banner system and communicate schedule to the College Classroom Manager in accordance with college deadlines;
• Manage the Course Inventory Management (CIM) and Proposal Inventory Management (PIM) systems to create, terminate and edit individual courses and degree programs in collaboration with the Program Directors
• Collect and submit all syllabi to the Associate Dean for Academic Affairs for courses taught in that given semester;
• Maintain updated student electronic records in accordance with existing policies, procedures, and regulations;
• Refer graduate students to Temple's central systems such as Student Financial Aid, Tuttleman Counseling, CARE Team, Writing Center, Russell Conwell Center for academic assistance, and other central systems as needed;
• Facilitate regular communication with the students regarding program changes, course offerings, activities in the department and other student information;
• Refer students to program directors and/or advisers in instances of academic concerns, registration, leave of absence, medical withdrawal, grade grievance and other academic issues;
• Facilitate graduation clearances and communications to students;
• Participate in preparing final documents required for professional organizations, accreditation commissions, and regulatory agencies, as needed;
• Provide assistance and support of program, department and College-sponsored activities, including graduation, Open House, Orientation, and other events scheduled throughout the year.
• Support Faculty Directors on facilitating student club organizations, as needed.
• Performs other duties as assigned.

*This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215- 204-7900.

Primary Location: Location INSIDE of PA

Job: Staff

Schedule: Full-time

Shift: Day Job

Employee Status: Regular