IT Tech Support (On-site)

Asbury Communities, Inc.; Gaithersburg (MD); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with match

PTO and paid holidays

Job summary

Asbury Communities, Inc. invites applications for ThriveWell Tech's resident IT support role in Gaithersburg, MD. This full-time position provides personalized technology assistance to residents, sets up devices, and helps with video conferencing, printers, and Wi‑Fi.

You will educate residents on cybersecurity and best practices while delivering patient, friendly service. Join a mission-driven nonprofit IT team focused on senior living communities, offering competitive hourly pay, benefits, and

Qualifications

• 1–3 years of desktop support, help desk, or technical support experience preferred.
• Strong customer service and interpersonal skills.
• Ability to explain technology in simple, non-technical language.
• Patient, courteous, and service‑oriented personality.
• Ability to lift up to 25 pounds when moving or installing equipment.
• Valid driver’s license and reliable transportation if supporting multiple community locations.

Responsibilities

• Provide personalized technology support and troubleshooting for residents.
• Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi‑Fi, and other connected technology.
• Set up devices, software applications, email accounts, and video conferencing tools.
• Educate residents on cybersecurity, online safety, and best practices for using technology.
• Deliver technology orientation and support for new residents.
• Document service requests and elevate complex issues as needed.
• Communicate technical information in a clear, patient, and easy‑to‑understand manner.
• Conduct occasional group technology training sessions and workshops.

Skills

Customer service

Interpersonal skills

Explain tech simply

Patience

Education

High school diploma or equivalent

Associate degree in Information Technology

Tools

Windows

macOS

iPhone/iPad

Android devices

Smart TVs / streaming devices

Home Wi‑Fi networks

Microsoft 365 / Office 365

Email apps & browsers

Video conferencing tools

Cybersecurity basics

Job description

Company Description

Find purpose in your career! ThriveWell Tech is an IT consulting arm of Asbury Communities Inc. Asbury is committed to fulfilling our non-profit mission of exploring possibilities to live our best lives and doing all the good we can with integrity, transparency, and grace. As an organization recognized for nine years as a Great Place to Work, ThriveWell Tech invites you to join a team where you can contribute to meaningful work. We focus on providing award-winning IT services to the senior living sector, supporting operators with vital IT managed services, strategic advisory, and implementation services. ThriveWell Tech, synonymous with quality and innovation, is the ideal place for career growth, skill development, and making a positive impact on the lives of older adults and their caregivers. This is a unique opportunity to combine your technical expertise and customer service skills to make a meaningful impact on residents’ daily lives. You’ll help individuals stay connected, informed, and engaged through technology while building positive relationships and delivering exceptional service experiences.

Full‑time Opportunity, Days

Pay Range: $28 -$33 hourly compensation

Job Description

• Provide personalized technology support and troubleshooting for residents.
• Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi-Fi, and other connected technology.
• Set up devices, software applications, email accounts, and video conferencing tools.
• Educate residents on cybersecurity, online safety, and best practices for using technology.
• Deliver technology orientation and support for new residents.
• Document service requests and elevate complex issues as needed.
• Communicate technical information in a clear, patient, and easy‑to‑understand manner.
• Conduct occasional group technology training sessions and workshops.

Qualifications

Candidates should have experience supporting a variety of consumer and business technologies, including:

• Windows and macOS operating systems
• iPhone, iPad, Android phones, and tablets
• Smart TVs and streaming devices (Roku, Apple TV, Fire Stick, Chromecast)
• Home Wi‑Fi networks, wireless printers, and Bluetooth devices
• Microsoft Office/Microsoft 365, email applications, and internet browsers
• Password management and basic networking concepts
• Cybersecurity best practices, including virus, malware, and phishing awareness

Preferred: Experience working with older adults, senior living communities, or the retirement housing industry.

Qualifications

• 1–3 years of desktop support, help desk, or technical support experience preferred.
• Strong customer service and interpersonal skills.
• Ability to explain technology in simple, non-technical language.
• Patient, courteous, and service‑oriented personality.
• Ability to lift up to 25 pounds when moving or installing equipment.
• Valid driver’s license and reliable transportation if supporting multiple community locations.

Education

• High school diploma or equivalent required.
• Associate degree in Information Technology preferred.

Additional Information

Depending upon the status of the position, Asbury/Thrivewell Tech offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.