Senior Living IT Support Specialist

Asbury Communities, Inc.

Gaithersburg (MD)

On-site

USD 39,000 - 45,000

Full time

48 hours ago

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Benefits offered by this job

Medical, dental, and vision coverage

401K with match

PTO and paid holidays

Job summary

Asbury Communities, Inc. invites applications for ThriveWell Tech's resident IT support role in Gaithersburg, MD. This full-time position provides personalized technology assistance to residents, sets up devices, and helps with video conferencing, printers, and Wi‑Fi.

You will educate residents on cybersecurity and best practices while delivering patient, friendly service. Join a mission-driven nonprofit IT team focused on senior living communities, offering competitive hourly pay, benefits, and

Qualifications

1–3 years of desktop support, help desk, or technical support experience preferred.
Strong customer service and interpersonal skills.
Ability to explain technology in simple, non-technical language.
Patient, courteous, and service‑oriented personality.
Ability to lift up to 25 pounds when moving or installing equipment.
Valid driver’s license and reliable transportation if supporting multiple community locations.

Responsibilities

Provide personalized technology support and troubleshooting for residents.
Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi‑Fi, and other connected technology.
Set up devices, software applications, email accounts, and video conferencing tools.
Educate residents on cybersecurity, online safety, and best practices for using technology.
Deliver technology orientation and support for new residents.
Document service requests and elevate complex issues as needed.
Communicate technical information in a clear, patient, and easy‑to‑understand manner.
Conduct occasional group technology training sessions and workshops.