Information Technology (IT) Operations Specialist

TANDEM LIVING; Manheim Township (PA); On-site; USD 80,231,000 - 88,828,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Paid time off

Life insurance

Wellness center & pool

Referral bonus

Job summary

TANDEM LIVING is seeking an IT Operations Specialist to support the reliable, secure technology services across the organization. You will provide Tier 1 and advanced Tier 2 support, assist with Microsoft 365 administration, identity management, endpoint management, cybersecurity, system monitoring, and continuous process improvement.

Reporting to the IT Operations Lead, you will bridge end-user support and infrastructure operations, helping maintain a safe and efficient technology environment

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least 3 years IT support in business or healthcare environments.
• Experience supporting Microsoft Windows, Microsoft 365, Active Directory, and Entra ID.
• Knowledge of networking, endpoint management, and cybersecurity best practices.
• Strong problem-solving and customer service skills.

Responsibilities

• Serve as primary contact for staff and residents for technical assistance.
• Respond to Tier 1 requests for hardware, software, printers, mobile devices, and Microsoft 365 apps.
• Escalate Tier 2 issues with advanced troubleshooting and root-cause analysis.
• Install, configure, maintain, and troubleshoot desktops, laptops, and mobile devices.
• Administer and support Microsoft 365 services across the organization.

Skills

Windows & Microsoft 365

Active Directory

Microsoft Entra ID

Networking fundamentals

Endpoint management

Cybersecurity best practices

Troubleshooting

Communication

Customer service

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Job description

Job Details

Posting Details

• Posted on September 2, 2026

Locations

• Showing 1 location
• 1520 Harrisburg Pike, Lancaster, PA 17601, USA
• On-site
• Information Systems
• Full-Time
• Requisition #: INFOR001146

Description

Location: Trillium Place Compensation: $28.00-$31.00 per hour

Current Opening

• Full-time | 8:30 AM - 5:00 PM
• Minimal weekend commitment required as part of an on-call rotation

The IT Operations Specialist is responsible for supporting the reliable, secure, and efficient delivery of technology services across Tandem Living. This role provides Tier 1 and advanced Tier 2 technical support while assisting with Microsoft 365 administration, identity and access management, endpoint management, cybersecurity, system monitoring, technology projects, documentation, and process improvement. Working under the direction of the IT Operations Lead, the position serves as a technical bridge between end-user support and infrastructure operations, helping maintain and improve the organization’s technology environment. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations.

QUALIFICATIONS

• High school diploma or equivalent required. Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Minimum of three (3) years of progressive IT support experience in a business, healthcare, senior living, or enterprise environment preferred.
• Demonstrated experience supporting Microsoft Windows, Microsoft 365, Active Directory, and Microsoft Entra ID environments.
• Working knowledge of networking fundamentals, endpoint management technologies, cybersecurity best practices, and IT operational processes.
• Strong troubleshooting, problem-solving, communication, organizational, and customer service skills, with the ability to manage multiple priorities and work effectively with staff and residents.

RESPONSIBILITIES INCLUDE

• Serve as the primary point of contact for staff and residents seeking technical assistance through phone, email, ticketing systems, remote support tools, and in-person support.
• Respond to and resolve Tier 1 support requests involving hardware, software, printers, mobile devices, Microsoft 365 applications, telecommunications systems, and business applications while delivering exceptional customer service.
• Serve as a Tier 2 escalation resource by performing advanced troubleshooting, root cause analysis, and resolution of complex staff and resident technology issues that extend beyond standard support procedures.
• Install, configure, maintain, upgrade, and troubleshoot desktop computers, laptops, mobile devices, software applications, peripherals, and related technology equipment.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, and related cloud technologies. Support configuration, maintenance, troubleshooting, and adoption of Microsoft 365 services across the organization.

BENEFITS

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match
• Tuition Reimbursement, Scholarship, and Advancement Programs
• Paid Time Off
• Company-paid Life Insurance
• Access to our Wellness Center and Pool at no charge
• $500 Unlimited Employee Referral Bonus!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.