IT Tech Support Analyst I – Nevada Gaming IT

DeKalb Health; Elko (NV); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Referral Bonus

Tuition Reimbursement

7 paid Holidays

80 hours of Vacation after 1 year

Medical, dental, vision plans

Employee Assistance Program

Life Insurance and AD&D

Matching 401K after 90 days

Employee Meal Discounts

Learning and development programs

Internal advancement opportunities

Job summary

Jacobs Entertainment, Inc. (JEI) is seeking an IT Tech Support Analyst Level I for Gold Dust West Elko to support IT hardware, software and user needs across Nevada. This role requires good communication, problem solving and a customer-focused mindset.

The position involves maintaining systems, enforcing IT policies, documenting issues, and collaborating with teams to meet deadlines. Nevada gaming license or eligibility may apply.

Qualifications

• High school diploma and/or 4 year IT experience.
• Must be fluent in English.
• Two of the following certifications or equivalent.
• CompTIA Network, CompTIA Security, CompTIA Server, ITIL or Equivalent, VMware or Equivalent.

Responsibilities

• This position will support all JEI properties across Nevada.
• Ability to work with users diplomatically and skillfully.
• Exercises judgement and decision making in the diagnosis and resolution of computer hardware and software problems.
• Performs full range of work assigned and works with some independence and initiative.
• Enforces IT policies as it relates to financial systems and take appropriate course of action.
• Installs and maintains database hardware and software.
• Organizes work, sets priorities and meets critical time deadlines.
• Participates in team meetings, providing input and suggestions.
• Monitors systems to ensure compliance with company and governmental policies.
• Provide written documentation of all duties.

Skills

Fluent English

Multitasking

Organizational skills

Communication skills

Technical reading

Education

High school diploma

4 years IT experience

CompTIA Network Certification

CompTIA Security Certification

CompTIA Server Certification

ITIL Certification

VMware Certification

Tools

Active Directory

TCP/IP

Job description

Jacobs Entertainment, Inc. (JEI) is seeking an IT Tech Support Analyst Level I for Gold Dust West Elko to support IT hardware, software and user needs across Nevada. This role requires good communication, problem solving and a customer-focused mindset.

The position involves maintaining systems, enforcing IT policies, documenting issues, and collaborating with teams to meet deadlines. Nevada gaming license or eligibility may apply.