Casino Operations Duty Manager

DeKalb Health; Reno (NV); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

$200 Referral Bonus

Tuition Reimbursement

7 paid Holidays

80 hours of Vacation after 1 year of"}

Medical, dental, vision and FSA plans

Employee Assistance Program

Life Insurance and AD&D

Matching 401K after 90 days

Employee Meal Discounts

Learning and development programs

Future advancement opportunities

Job summary

Jacobs Entertainment, Inc. (JEI) is seeking a Manager on Duty for Gold Dust West Reno. The property sits in downtown Reno's gaming district and features popular slots, bars, and the Grille restaurant.

You will observe employees, report to General Manager, monitor operations for service quality and safety, enforce internal controls and Gaming Regulations, and guide department managers when needed. Must be fluent in English and eligible to work in the United States.

Qualifications

• Must be literate and fluent in English.
• Ability to read, analyze and interpret financial and legal documents.
• Ability to respond to inquiries from customers, regulatory agencies or business stakeholders.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Registration with the Nevada Gaming Control Board is required.
• Identification that establishes identity and right to work in the United States.

Responsibilities

• Observes casino employees during the performance of their duties to ensure a high level of competency, and performance.
• Inform the General Manager and department managers of all property activities and personnel issues on a daily basis through various modes of communication. (shift logs, e-mail, voicemail)
• Actively monitor all GDW Reno operations for proper customer service and employee activities
• Communicate and interact with employees and guests in all areas of property operation
• Monitor property interior and exterior for cleanliness, and safety concerns that affect our guests and employees
• Assist in retaining, rewarding, training, and advancing personnel
• Monitor and instruct employees and enforce the adherence of all minimum internal controls and Gaming Regulations
• Develops and recommends changes to Policies and Procedures when necessary and follows through with the application of them
• Assist department managers and supervisors when needed with their daily activities; act as a “final decision maker” if needed when department management is not present
• Work with all departments when situations require elevated customer service

Skills

Fluent English

Reading & interpretation

Customer inquiries

Problem solving

Right to work

Gaming Board registration

Job description

Jacobs Entertainment, Inc. (JEI) is seeking a Manager on Duty for Gold Dust West Reno. The property sits in downtown Reno's gaming district and features popular slots, bars, and the Grille restaurant.

You will observe employees, report to General Manager, monitor operations for service quality and safety, enforce internal controls and Gaming Regulations, and guide department managers when needed. Must be fluent in English and eligible to work in the United States.