IT Support Specialist - Fast, Reliable Tech Help

Golden Nugget Laughlin; Laughlin (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Benefits plans

Paid time off

401K

Advancement opportunities

Positive work environment

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget Laughlin is seeking an IT Support Technician to provide first-level support across systems, software, and hardware. The role involves incident tracking, problem determination, and documenting daily tasks per the schedule.

The position requires an Associate's degree or equivalent and at least one year in technical support, with a minimum age of 21. On-site work with comprehensive benefits offered.

Qualifications

• Associate's degree or equivalent technical training.
• At least one year in a technical support role.
• Minimum age 21.

Responsibilities

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Complete and document daily tasks per the work schedule.
• Ensure user problems and requests are completed within SLA.
• Collaborate to create and maintain SOPs and support documentation.
• Maintain workspaces and equipment per policy.
• Collaborate to complete project work.
• Maintain technology asset inventories (PCs, laptops, monitors, printers, mobile devices, network, telephony).
• Stay updated on industry trends to advance IT strategy.

Skills

Technical support

Customer service

Communication

Education

Associate's degree in computer technology

Tools

Problem management software

Job description

Golden Nugget Laughlin is seeking an IT Support Technician to provide first-level support across systems, software, and hardware. The role involves incident tracking, problem determination, and documenting daily tasks per the schedule.

The position requires an Associate's degree or equivalent and at least one year in technical support, with a minimum age of 21. On-site work with comprehensive benefits offered.