Order Management Specialist

Uniti Group Inc.; United States; On-site; USD 35,000 - 43,300; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Educational Assistance Plan

Job summary

A telecommunications company is seeking a Specialist I in Order Management to provide product status updates and resolve issues related to equipment orders. Candidates should have customer service experience and a high school diploma. The role includes processing orders and responding to customer inquiries. This full-time position offers a starting salary between $35,000 and $43,300 annually.

Qualifications

• Basic experience in customer service or order processing.
• Familiarity with using ERP systems is a plus.

Responsibilities

• Process and edit orders received with accuracy.
• Respond to customer inquiries regarding order status.
• Assist in processing Return Authorizations and credit requests.

Skills

Customer service experience

Microsoft Office knowledge

Communication skills

Ability to manage multiple tasks

Education

High school diploma or equivalent

Tools

ERP systems

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$35,000.00/yr - $43,300.00/yr

About This Role

The Specialist I – Order Management, serves as a primary point of contact for providing product status updates and resolving basic problems related to equipment orders for internal and external customers. This role requires attention to detail and a commitment to timely service.

What You’ll Do

• Process and edit orders received with accuracy.
• Respond to customer inquiries regarding order status, shipments, and general questions.
• Assist in processing Return Authorizations and credit requests.
• Record scheduled ship dates and tracking information.
• Other duties as assigned to support order processing and review.

Do You Have

• High school diploma or equivalent.
• Basic experience in customer service or order processing.
• Basic computer Microsoft Office knowledge.
• Familiarity with using ERP systems is a plus.
• Good communication skills and ability to manage multiple tasks.

Physical Tasks

• Standing 0-33%; Walking 0-33%;
• Sitting and Stationary 67-100%;
• Bending 0-33%;
• Crouching 0-33%;
• Carrying 0-33%;
• Reaching 0-33%;
• Lifting and Lowering >1-15 lbs 0-33%;
• Repetitive Hand Action 67-100%;
• Fine Manipulating 34-66%.

Equipment & Audio Visual Needs

• Equipment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

Starting Compensation

The starting compensation range for this job is $35,000 to $43,300.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email [e-mail] for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will not automatically disqualify a candidate but will be evaluated on a case-by-case basis considering factors such as the nature and duties of the position.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting
• Telecommunications
• Technology
• Information and Internet

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