IT Team Lead

GenConnect; Huntsville (AL); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading technology firm in Huntsville, AL, is seeking an IT Team Lead to oversee IT infrastructure and enhance service delivery. The role requires 15 years of IT experience, proficiency in Microsoft Office 365, and advanced problem-solving skills. The ideal candidate will manage the team, troubleshoot technical issues, and implement network security measures. This position offers opportunities for mentoring and participating in key IT projects.

Qualifications

• 15 years’ experience in Information Technology with advanced problem-solving skills.
• Experience with user technical support and network administration.
• Demonstrated proficiency in DHCP, DNS, and Active Directory.

Responsibilities

• Demonstrate high organizational skills and self-manage a dynamic workload.
• Manage IT infrastructure including on-premise and cloud applications.
• Plan, coordinate, and implement network security measures.

Skills

Organizational skills

Problem-solving skills

Technical support

Network administration

Troubleshooting

Education

Advanced training in Information Technology or Information Security

Two- or four-year degree from an accredited institution

Tools

MS Office 365

Windows client and server operating systems

Hyper-V

Exchange server

MS SQL Server

Job description

IT Team Lead – Huntsville, AL

In this role you will:

• Demonstrate a high level of organizational skills and the ability to self‑manage and prioritize a dynamic workload.
• Ensure company goals and objectives are being met by each employee and provide constructive feedback.
• Address customer concerns in reference to products, services rendered or employee interactions.
• Work on all aspects of IT infrastructure – on‑premise and Microsoft 365 cloud applications.
• Troubleshoot customer technical issues.
• Design, test and implement servers, networks, hardware and software.
• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level.
• Plan, coordinate, and implement network security measures that protect data, software, and hardware.
• Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting.
• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture.
• Assist, train and mentor junior technicians.
• Perform other duties as assigned.

Qualifications

• Advanced training in Information Technology or Information Security; two‑ or four‑year degree from an accredited institution preferred.
• 15 years’ experience in Information Technology with advanced problem‑solving skills (MSP experience is preferred).
• Experience in user technical support, network administration, systems analysis and design, and support activities in multi‑user network environments.
• Demonstrated proficiency in MS Office 365.
• Extensive network and hardware experience.
• Extensive hands‑on and troubleshooting knowledge of Windows client and server operating systems, Hyper‑V, on‑premise Exchange server, and MS SQL Server.
• Demonstrated proficiency in DHCP, DNS, and AD.
• Demonstrated proficiency with network equipment—routers, firewalls, access points, & switches.
• Knowledge and experience with MSP Management tools is a plus.
• Security+, Linux, Microsoft, or Cisco certifications are a plus.
• Knowledge of PBX/Telephone equipment is a plus.