IT TAC Support Pro: Windows, 365 & VDI

SB Simmons Bank; Little Rock (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Simmons Bank is seeking an IT TAC Support Specialist I to provide technical support to associates across the organization via phone, ticketing, chat, and remote channels. Responsibilities include troubleshooting Windows, IGEL, M365, hardware, printers, and virtual desktops, with strong focus on documentation and process improvements.

The role requires ownership of incidents through resolution, onboarding support, and participation in major incident responses.

Qualifications

• High school diploma or equivalent; Associate's/Bachelor's in IT preferred.
• 1+ year of technical support or help desk experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to incidents and service requests via phone, email, chat, and ticketing systems.
• Troubleshoot Windows/IGEL, M365, hardware, printers, virtual desktops, and business applications.
• Diagnose and resolve issues using structured troubleshooting methodologies and maintain ownership through resolution.
• Create detailed ticket documentation including steps, findings, and resolutions; contribute to knowledge base articles.
• Identify recurring issues and recommend process improvements or automation opportunities; use PowerShell for troubleshooting.

Skills

Windows OS support

Microsoft 365

PowerShell

Troubleshooting

Customer service

Documentation

Education

High school diploma or equivalent

Associate's or Bachelor's in IT field preferred

Tools

IGEL

Remote support tools

Job description

Simmons Bank is seeking an IT TAC Support Specialist I to provide technical support to associates across the organization via phone, ticketing, chat, and remote channels. Responsibilities include troubleshooting Windows, IGEL, M365, hardware, printers, and virtual desktops, with strong focus on documentation and process improvements.

The role requires ownership of incidents through resolution, onboarding support, and participation in major incident responses.