IT TAC Support Desk Analyst (Windows & 365)

Simmons Bank; Little Rock (AR); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Simmons Bank is seeking an IT TAC Support Specialist I in Little Rock. The role provides technical support across phone, email, chat, and ticketing systems, handling Windows, M365, and hardware issues.

You will document steps and resolutions, contribute to knowledge bases, and support onboarding and access requests. Applicants should have a high school diploma with IT-related education; associate or bachelor’s preferred.

Formación

• Proficient in Windows operating systems and Microsoft 365 applications.
• Familiar with Active Directory, Entra ID and basic account administration.
• Strong troubleshooting, documentation and customer service skills.

Responsabilidades

• Respond to incidents via phone, email, chat, and ticketing systems.
• Troubleshoot Windows/IGEL, M365, hardware, and business applications.
• Create detailed tickets with steps, findings and resolutions.

Conocimientos

Windows OS

Microsoft 365

Active Directory

Entra ID

PowerShell

Troubleshooting

Documentation

Customer service

Onboarding

Communication

Educación

Associate degree

Bachelor's degree

Herramientas

PowerShell

Descripción del empleo

Simmons Bank is seeking an IT TAC Support Specialist I in Little Rock. The role provides technical support across phone, email, chat, and ticketing systems, handling Windows, M365, and hardware issues.

You will document steps and resolutions, contribute to knowledge bases, and support onboarding and access requests. Applicants should have a high school diploma with IT-related education; associate or bachelor’s preferred.