IT Systems & User Support Specialist — Casino Tech

Rivers Casino; Philadelphia (Philadelphia County); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Rivers Casino Philadelphia is seeking an IT Support professional to install, move, and maintain computing systems and applications across the Enterprise. You will support gaming and IT users, ensuring service excellence and adherence to internal controls.

Join a team focused on proactive service, strong communication, and collaboration across departments. A flexible, 24-hour schedule is required, with night/weekend shifts as needed.

Qualifikationen

• 1 year of prior IT work experience.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Ability to interact effectively with employees and vendors.
• Ability to resolve problems/conflicts in a diplomatic manner.
• Must be resourceful and use available resources to resolve issues.
• Demonstrates good judgment in decision making.
• Must be a team player with strong interpersonal skills.
• Must identify and troubleshoot problems quickly and efficiently.

Aufgaben

• Complete work requests for installation of systems and voice/data network connections.
• Receive and respond to calls/requests regarding system problems.
• Create and update documentation for systems, network equipment, and locations.
• Perform routine preventive maintenance for hardware and software.
• Stay current with IT policies, security guidelines, and Acceptable Use Policy.
• Provide exceptional customer service to patrons and staff.
• Attend necessary meetings and training; participate in projects as needed.

Kenntnisse

IT experience

Customer service

Communication skills

Teamwork

Problem-solving

Jobbeschreibung

Rivers Casino Philadelphia is seeking an IT Support professional to install, move, and maintain computing systems and applications across the Enterprise. You will support gaming and IT users, ensuring service excellence and adherence to internal controls.

Join a team focused on proactive service, strong communication, and collaboration across departments. A flexible, 24-hour schedule is required, with night/weekend shifts as needed.