Casino IT Systems Administrator — 24/7 Tech & Projects

Presque Isle Downs Casino; Millcreek Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO (Paid Time Off)

401k with Company Match

Stock Purchase Plan

Team Member Engagement

Referral Plan

Job summary

Presque Isle Downs & Casino in Erie, PA seeks an IT Systems Support professional to manage hardware, software and peripheral devices across the property. You will be the primary system expert and provide desktop support to employees and guests as directed.

The role requires 1–3 years in a technical support role, Bachelor's in CS or equivalent, and strong troubleshooting across multiple platforms. Applicants should be able to work evenings/weekends, and stay on-call as needed.

Qualifications

• Bachelor’s degree in computer science or equivalent combination of education and technical training and experience.
• 1 - 3 years’ experience in a technical support role.
• Demonstrated intermediate-level technical skills in all platforms.
• Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and users environments.
• Advanced-level skills related to troubleshooting on multiple platforms, problem determination, and restoration techniques.
• Intermediate knowledge of network topologies.
• Intermediate analytical and problem solving skills.
• Must have good customer service skills.

Responsibilities

• Provide primary support for IT systems, hardware and peripherals across the property.
• Offer first and second level support to users for applications.
• Coordinate development efforts between end users and IT staff.
• Manage projects and track progress with detailed plans and status reports.
• Test and validate changes to ensure they meet user requirements.
• Train staff on new or updated systems and processes.
• Create ad hoc reports for client departments as needed.
• Support vendor collaboration to implement product changes.

Skills

Technical support

Multiplatform

Customer service

Network basics

Troubleshooting

Time management

On-call availability

High-pressure environment

Education

Bachelor’s degree in computer science

Tools

Video Distribution System

End-user support software

Job description

Presque Isle Downs & Casino in Erie, PA seeks an IT Systems Support professional to manage hardware, software and peripheral devices across the property. You will be the primary system expert and provide desktop support to employees and guests as directed.

The role requires 1–3 years in a technical support role, Bachelor's in CS or equivalent, and strong troubleshooting across multiple platforms. Applicants should be able to work evenings/weekends, and stay on-call as needed.