IT Specialist II EX

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Rivers Casino Philadelphia is seeking an IT professional to install, move, and maintain computing systems and applications across the enterprise. You will support users and gaming systems, working with the IT team to deliver seamless technical services under Rivers Casino Philadelphia policies.

Responsibilities include installing systems, handling network connections, documenting configurations, performing preventive maintenance, and providing excellent customer service to patrons while adhering

Formación

• 1 year of prior IT work experience.
• Excellent communication skills.
• Ability to interact well with employees and vendors.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Resourceful with available resources to resolve issues.
• Good judgment and team-oriented mindset.
• Strong interpersonal skills and collaboration.
• Ability to identify and troubleshoot problems quickly and efficiently.

Responsabilidades

• Complete work requests as directed by IT Management regarding installation of systems, voice/data network connections and coordinating work with users.
• Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections.
• Create and update all documentation relating to systems, network equipment, and user locations.
• Perform routine preventative maintenance for all hardware and software.
• Maintain a current understanding of IT policies and security guidelines.
• Provide exceptional customer service to all patrons and communicate professionally.
• Meet attendance guidelines and adhere to policies.
• Attend required Rivers Casino Philadelphia Training programs within nine months.
• Attend all necessary meetings.
• Train/mentor IT Specialist I.
• Take lead on projects.

Conocimientos

Communication skills

Team player

Problem solving

Customer service

Interpersonal skills

Troubleshooting

Descripción del empleo

Summary

Under minimum supervision, perform diversified duties required to install, move, and maintain computing systems and applications as well as support users and gaming systems across the Enterprise. Works with the IT team to provide seamless technical services. All duties are to be performed within the guidelines of the Rivers Casino Philadelphia’s policies and procedures, Internal Control Standards, and objectives.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Complete work requests as directed by IT Management regarding installation of systems, voice/data network connections and coordinating work with users.
• Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections.
• Create and update all documentation relating to systems, network equipment, and user locations.
• Perform routine preventative maintenance for all hardware and software. Works closely with the IT specialist I and Supervisor IT to resolve issues.
• Maintain a current understanding of all IT policies and guidelines regarding information security, including the Rivers Casino Philadelphia IT Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required Rivers Casino Philadelphia Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Train/mentor IT Specialist I.
• Take lead on projects.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Qualifications

• 1 year of prior IT work experience.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Must have the ability to deal effectively and interact well with employees and vendors.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be resourceful, utilizing all resources that are available to resolve issues.
• Must demonstrate good judgment.
• Must be a team player with strong interpersonal skills.
• Must be able to identify and troubleshoot problems quickly and efficiently.

Physical And Mental Demands

• Must be 18 years of age or older upon employment.
• Must be able to move through all areas of the casino as well as lift up to (30) pounds.
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Must be able to be approved for and maintain a valid Gaming license.
• Must be willing to work nights, weekends and holidays as required.
• Ability to work in a noisy and smoke-filled environment