IT Systems Administrator - Casino Tech & Wagering

Presque Isle Downs & Casino; Erie (Erie County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401k with company match

Company stock purchase plan

Paid time off

Job summary

Presque Isle Downs & Casino in Erie, PA, is seeking an IT Systems Administrator to manage all aspects of property IT systems, hardware and peripherals, and to provide primary desktop and guest support as directed. The role requires coordinating with vendors and internal teams to ensure reliable services and documentation.

The ideal candidate will have a Bachelor’s degree in computer science or equivalent, 1–3 years of technical support experience, strong troubleshooting skills, and excellent

Qualifications

• Bachelor’s degree in computer science or equivalent combination of education and technical training and experience.
• 1 - 3 years’ experience in a technical support role.
• Demonstrated intermediate-level technical skills in all platforms.
• Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and users environments.
• Advanced-level skills related to troubleshooting on multiple platforms, problem determination, and restoration techniques.
• Intermediate knowledge of network topologies.
• Excellent communication skills.
• Intermediate analytical and problem solving skills.
• Must have good customer service skills.
• Must be well organized and detail oriented and be able to multi-task.
• Available to work in a 24 hour, 7 day a week environment and be on call as required.
• Ability to work in a high-pressure, fast paced environment.

Responsibilities

• Provide primary support for IT systems and hardware for the property.
• Support staff and guests with desktop and peripheral devices.
• Coordinate development efforts between end users and IT teams.
• Lead project management and planning for assigned initiatives.
• Investigate and resolve systems issues reported by clients.
• QA and document changes to applications and systems.
• Coordinate client testing and training for new or changed systems.
• Provide ad hoc reporting for client departments as needed.
• Assist in developing departmental standards, policies and procedures.
• Work with vendors to test and implement product changes.
• Act as the property advocate to ensure adequate IT support.
• Perform other duties as assigned.

Skills

Bachelor's degree

1-3 years tech support

Troubleshooting across platforms

Customer service skills

Communication skills

On-call availability

Networking basics

On-site work

Education

Bachelor's degree in computer science

Job description

Presque Isle Downs & Casino in Erie, PA, is seeking an IT Systems Administrator to manage all aspects of property IT systems, hardware and peripherals, and to provide primary desktop and guest support as directed. The role requires coordinating with vendors and internal teams to ensure reliable services and documentation.

The ideal candidate will have a Bachelor’s degree in computer science or equivalent, 1–3 years of technical support experience, strong troubleshooting skills, and excellent