IT Systems Engineer II — Gaming & Enterprise Support

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Rivers Casino Philadelphia is seeking an IT professional to install, move, and maintain computing systems and applications across the enterprise. You will support users and gaming systems, working with the IT team to deliver seamless technical services under Rivers Casino Philadelphia policies.

Responsibilities include installing systems, handling network connections, documenting configurations, performing preventive maintenance, and providing excellent customer service to patrons while adhering

Qualifikationen

• 1 year of prior IT work experience.
• Excellent communication skills.
• Ability to interact well with employees and vendors.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Resourceful with available resources to resolve issues.
• Good judgment and team-oriented mindset.
• Strong interpersonal skills and collaboration.
• Ability to identify and troubleshoot problems quickly and efficiently.

Aufgaben

• Complete work requests as directed by IT Management regarding installation of systems, voice/data network connections and coordinating work with users.
• Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections.
• Create and update all documentation relating to systems, network equipment, and user locations.
• Perform routine preventative maintenance for all hardware and software.
• Maintain a current understanding of IT policies and security guidelines.
• Provide exceptional customer service to all patrons and communicate professionally.
• Meet attendance guidelines and adhere to policies.
• Attend required Rivers Casino Philadelphia Training programs within nine months.
• Attend all necessary meetings.
• Train/mentor IT Specialist I.
• Take lead on projects.

Kenntnisse

Communication skills

Team player

Problem solving

Customer service

Interpersonal skills

Troubleshooting

Jobbeschreibung

Rivers Casino Philadelphia is seeking an IT professional to install, move, and maintain computing systems and applications across the enterprise. You will support users and gaming systems, working with the IT team to deliver seamless technical services under Rivers Casino Philadelphia policies.

Responsibilities include installing systems, handling network connections, documenting configurations, performing preventive maintenance, and providing excellent customer service to patrons while adhering