IT SYSTEMS TECHNICAL SPECIALIST

State of Maryland; Maryland; On-site; USD 75,000 - 95,000; Full time

Job summary

State of Maryland is seeking an IT specialist to join the MDH Office of Enterprise Technology, supporting the Vital Records division. The role involves daily IT operations, troubleshooting hardware and software, and handling service tickets while ensuring asset security and system integrity.

The candidate will contribute to technical support and server administration tasks within the MDH IT environment, with emphasis on reliability and compliance with state IT policies.

Qualifications

• Seven years of experience designing, developing, testing, implementing and maintaining software.
• Substitution options include a high school diploma with 30 college credits in IT for part of the experience.
• Alternative substitutions include a Bachelor's degree in IT plus three years of related experience.

Responsibilities

• Function as a member of the IT support team for the MDH Vital Statistics Administration.
• Assist with daily IT operations, supporting and troubleshooting IT resources, systems, hardware and software, and completing tickets.
• Provide technical support, system administration, and maintain the integrity and security of OET IT assets.

Skills

Software design

Software development

IT troubleshooting

Education

Bachelor's degree in Computer Science / Information Technology

Job description

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET)

GRADE

21

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET)

Division of Vital Records

6764B Reisterstown Road

Baltimore, MD 21215

Main Purpose of Job

The main purpose of this full-time position will be to function as a member of the IT support team assigned to the MDH Vital Statistics Administration. This position will participate in the daily IT operations, such as supporting and troubleshooting the IT resources, systems, hardware and software, and completing assigned tickets. This position will also provide technical support and system administration. Additionally, this position will maintain the integrity and security of OET IT assets.

Minimum Qualifications

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes

• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
• Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.