Departmental Technician-E, Vital Records Registration Unit

State of Michigan; Lansing (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

State of Michigan in Lansing is seeking a Departmental Technician to collect, compile, code, and review vital records data. You will support hospital staff, funeral directors, medical certifiers, and local registrars using the VERA and EDRS systems.

The role requires handling data with accuracy, interpreting state statutes, and answering external inquiries by phone. Remote/hybrid arrangements within Michigan may be considered.

Qualifications

• Education typically based on high school completion.
• Experience as a Departmental Technician level or equivalent in state service.
• Strong data handling and customer communication skills.

Responsibilities

• Collect, compile, code and review program data for vital records.
• Provide daily telephone assistance to customers and external contacts.
• Monitor and support hospital staff and local registrar personnel using VERA/EDRS.
• Interpret state statutes related to vital records documents and data handling.
• Serve as liaison for data quality inquiries and accuracy in registrations.

Skills

Data entry

Customer service

Telephone support

Administrative support

Education

High school diploma

Tools

VERA

EDRS

Job description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

The function of this position is to collect, compile, code, and review program data for state birth, death, marriage, divorce, parentage, and fetal death records. The position is responsible for monitoring and providing technical support to hospital personnel, funeral directors, medical certifiers, and local registrar personnel statewide for using the Vital Events Registration Application (VERA) and the Electronic Death Registration System (EDRS). The position interprets state statutes related to vital record documents, handling and transmitting data, provides daily telephone assistance for customers outside of the department, and to city, state, and local government personnel. The position serves as a liaison for the department answering numerous external customer inquiries regarding issues of data quality, completeness, and accuracy required for the proper registration of vital records or paternity documents.

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Position Location/Remote Office: The physical location of this position is 333 South Grand Avenue, Lansing, MI 48933. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check. If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

TheDepartment of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email [e-mail]. Please reference the job posting number in subject line.

MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.