OFFICE SERVICES CLERK LEAD

State of Maryland; Salisbury (MD); On-site; Full time

Benefits offered by this job

State of Maryland benefits

Job summary

A state health department in Maryland seeks a dedicated individual for clerical duties in Environmental Health and Vital Records. The role requires assisting customers, answering phones, and performing various administrative tasks. Ideal candidates will have a high school diploma and two years of experience in clerical work, with strong customer service skills. This position is only available to current employees of the MDH Wicomico County Health Department, offering a chance to work in a supportive environment.

Qualifications

• Two years of experience performing clerical duties.
• Ability to issue birth and death certificates.
• Working knowledge of community services and Environmental Protection programs.

Responsibilities

• Assist customers in a professional manner.
• Perform data entry, copying, scanning, and filing.
• Answer a multiline telephone.

Skills

Office procedures and equipment

Critical thinking

Effective communication

Customer service

Education

High school diploma or equivalent

Job description

Introduction

THIS RECRUITMENT IS LIMITED TO CURRENT EMPLOYEES OF THE MDH WICOMICO COUNTY HEALTH DEPARTMENT ONLY.

GRADE

ASTD9

LOCATION OF POSITION

MDH Wicomico County Health Department
108 East Main Street
Salisbury, MD 21801

Main Purpose of Job

This position will assist customers in an informative and professional manner by performing a variety of clerical functions in the Environmental Health and Vital Records departments. This includes general office duties such as answering a multiline telephone, data entry, copying, scanning and filing. The role also requires a working knowledge of a wide range of community services and Environmental Protection programs, and issuing birth and death certificates for Vital Records. This position is designated as emergency essential.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year‑for‑year basis for the required experience.

Desired or Preferred Qualifications

• Experience with office procedures and equipment.
• Experience with critical thinking and problem solving.
• Experience communicating effectively and providing customer service to internal and external customers.

Limitations on Selection

THIS RECRUITMENT IS LIMITED TO CURRENT EMPLOYEES OF THE MDH WICOMICO COUNTY HEALTH DEPARTMENT ONLY.

Selection Process

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. It is essential that you provide complete and accurate information on your application, including all related education, experience, dates and hours of work. Clearly indicate your college degree and major, if applicable. For education obtained outside the U.S., an evaluation for equivalency by a foreign credential evaluation service is required prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date; information submitted after this date will not be added. Incorrect application forms will not be accepted, and resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Benefits

STATE OF MARYLAND BENEFITS

Further Instructions

Online applications are highly recommended. If you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114‑B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment; no postmarks will be accepted. If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410‑333‑5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410‑767‑1251. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410‑767‑4850 or [e-mail]. Appropriate accommodations for individuals with disabilities are available upon request by calling 410‑767‑1251 or MD TTY Relay Service 1‑800‑735‑2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.