IT TECHNICAL SUPPORT SPECIALIST I

State of Maryland; Baltimore, Northern (MD, KY); Hybrid; USD 54,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Free parking

Job summary

Maryland Military Department is seeking an IT Technical Support Specialist I to keep agency computer systems running efficiently. This on-site role maintains operating systems on multi-tasking computers and collaborates with supervisors on complex modifications, including after-hours emergencies.

The position supports operational readiness for disaster relief and mobilization. The role involves leading lower-level staff, enforcing IT policies, and overseeing IT services while participating in

Qualifications

• One year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.
• Experience leading lower level staff is preferred.
• Experience providing IT services for a State or Federal agency is preferred.

Responsibilities

• Lead lower-level staff.
• Implement, administer, and enforce IT policies, procedures, and standards, ensuring compliance.
• Oversee the selection, development, implementation, and operation of IT services.
• Provide input, research, recommendations for updates to IT policies and procedures; review drafts.
• Submit network service requests to DoIT intake.

Skills

OS maintenance

Multi-tasking systems

Team leadership

Policy enforcement

Job description

Introduction

The Maryland Military Department is looking for a candidate to fill the position of IT Technical Support Specialist I! Join a dynamic team and embark on a career with great benefits, pension, generous leave, a competitive salary, and opportunities for professional growth! This position works on a compressed work schedule from 6:30 am to 5 pm, Tuesday through Friday. Free parking will be available!

GRADE

18

LOCATION OF POSITION

Fifth Regiment Armory
219 29th Division Street
Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of the IT Technical Support Specialist I is to keep the agency's computer systems running efficiently. As an intermediate role, this person maintains and updates the operating systems on multi-tasking computers. They handle standard maintenance independently and collaborate with supervisors on more complex system modifications, occasionally responding to after-hours technical emergencies. To support the mission of the agency, the role entirely around operational readiness. The technical support directly enables the agency to mobilize forces and coordinate disaster relief without critical delays.

POSITION DUTIES

• Lead lower-level staff.
• Implement, administer, and enforce written IT policies, procedures, and standards, ensuring compliance.
• Oversee the selection, development, implementation, and operation of IT services.
• Provide input, research, recommendations for updates to IT policies and procedures; review drafts.
• Submit network service requests to DoIT intake.

MINIMUM QUALIFICATIONS

• Experience: One year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.
• Notes:
  1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers for the required experience.
  2. Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a high school education.
  3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers for the required experience.
  4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience leading lower level staff.
• Experience implementing, administering and enforcing IT policies, procedures and standards.
• Experience providing IT services for a State or Federal agency.

LIMITATIONS ON SELECTION

Must be a current Maryland Military Department IT employee.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland with less than 5 points to operate a state vehicle.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum requirements for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider the information submitted after this date. Resumes will not be accepted in lieu of a completed application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

BARGAINING UNIT STATUS

This position is not subject to Bargaining MOU's.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

FURTHER INSTRUCTIONS

Military Veterans may qualify for additional bonus points towards certification.

A copy of your proof of eligibility (DD214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.

PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION

Online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application to:

Maryland Military Department State Personnel Office
29th Division Street, Room B10
Baltimore, MD 21201-2288

For questions regarding this recruitment, please contact Kira Williams at [e-mail]

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.