IT Systems Support & Training Specialist

KENCCID; Philadelphia (Philadelphia County); On-site; USD 48,000 - 52,000; Full time

Job summary

KENCCID is seeking a PC Support Specialist in Philadelphia, PA to handle inquiries, diagnose issues, and train staff on IT hardware and software. The role includes administering system accounts, maintaining devices for agency staff, and coordinating with vendors and the Integrated Alarm team.

Ideal candidates have at least three years in IT, with a certificate or associate degree preferred. Strong communication and problem-solving skills are essential for success.

Qualifications

• Minimum three years of experience in information technology or systems fields.
• Certificate or Associate’s degree preferred.
• Strong written and oral communication skills.

Responsibilities

• Information Systems Administration and Maintenance: maintain information systems and investigate issues.
• Resolves issues that may cause operation problems to the network.
• Prepare, deploy, and repair computer equipment and devices.
• Assist users in software installation and updates.
• Maintain logs of support tasks and track completion.
• Keep inventory of agency assets up to date.
• Coordinate with vendors to ensure accounts are current.
• Serve as main contact for Integrated Alarm specialist and troubleshoot as needed.
• Coordinate with program to locate technology equipment at homes and offices.

Skills

IT Support

Troubleshooting

Documentation

User Training

Education

Certificate or Associates Degree

Tools

Time-keeping software

Electronic health record system

Job description

KENCCID is seeking a PC Support Specialist in Philadelphia, PA to handle inquiries, diagnose issues, and train staff on IT hardware and software. The role includes administering system accounts, maintaining devices for agency staff, and coordinating with vendors and the Integrated Alarm team.

Ideal candidates have at least three years in IT, with a certificate or associate degree preferred. Strong communication and problem-solving skills are essential for success.