Digital Banking Support Analyst II

The Cape Cod Five Cents Savings Bank; Hyannis (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Mutual Bancorp in Hyannis, MA seeks a Digital Channels Analyst to provide second-tier support for online banking, mobile, payments, and related services. You will serve as escalation point for complex issues and mentor teammates.

Responsibilities include application administration, testing, vendor coordination, and participating in small projects while maintaining documentation and reports. Strong SQL, HTML/CSS, and MS Office skills are required.

Qualifications

• Bachelor's degree in Business, Technology, Finance, or related field preferred.
• Experience with digital banking platforms and web/mobile apps.
• Knowledge of HTML, CSS, Java, APIs preferred.
• Intermediate to advanced SQL and reporting.
• Proficiency with Microsoft Office 365 (Excel/Access).
• Vendor management and project coordination experience.
• Banking or digital platform experience preferred.

Responsibilities

• Provide first and second level support for digital banking applications.
• Manage the Digital Support ticket queue and escalate complex issues.
• Process user administration requests including provisioning and deactivation.
• Maintain departmental documentation and knowledge base.
• Prepare and maintain departmental reports and logs.
• Monitor digital banking systems for outages and incidents; communicate status.
• Participate in small projects and departmental initiatives.
• Support audit, compliance, and examination requests.
• Complete monthly GL reconciliations and vendor invoices.
• Assist with product configuration updates and vendor forms.
• Participate in User Acceptance Testing and report defects.
• Crosstrain with Digital Analysts for backups.
• Maintain cybersecurity awareness best practices.

Skills

Digital banking platforms

SQL & reporting

Microsoft O365 (Excel/Access)

Vendor management & project coord.

HTML/CSS/Java/APIs

Analytical thinking

Problem solving

Education

Bachelor's degree in Business/Technology/Finance or related

Tools

SQL

APIs

Java

HTML/CSS

Job description

Mutual Bancorp in Hyannis, MA seeks a Digital Channels Analyst to provide second-tier support for online banking, mobile, payments, and related services. You will serve as escalation point for complex issues and mentor teammates.

Responsibilities include application administration, testing, vendor coordination, and participating in small projects while maintaining documentation and reports. Strong SQL, HTML/CSS, and MS Office skills are required.