IT Systems & Support Specialist

CornerStone Technology Talent Services; Addison (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

CornerStone Technology Talent Services is seeking an IT Systems & Support Specialist to provide responsive technical support to onsite and remote employees. You will handle Windows devices, Microsoft 365, user access, and enterprise applications, ensuring rapid resolution and clear communication.

This hands-on role requires documenting all work in Jira, managing tickets, and ownership from initial contact through verification.

Qualifications

• 3 years of hands-on end-user support in a Windows-based corporate environment.
• Experience with Level 1 troubleshooting, Microsoft 365, and Active Directory.
• Familiarity with ticketing systems such as Jira or a comparable platform.
• Experience supporting user accounts, onboarding, offboarding, laptop deployment, and IT equipment.
• Understanding of networking fundamentals, authentication, hardware, peripherals, and common business applications.

Responsibilities

• Provide Level 1 technical support for Windows devices, Microsoft 365 applications, authentication issues, hardware, peripherals, connectivity, and enterprise applications.
• Deliver friendly and professional support to employees, executives, and office visitors.
• Record and manage all support requests in Jira, including walk-up and messaging-based requests.
• Prioritize tickets, communicate status, identify blockers, and follow through until resolution is confirmed.
• Perform employee onboarding, offboarding, role changes, and access administration.
• Support laptop imaging, deployment, recovery, reassignment, and retirement.
• Assist with Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Intune administration.
• Support endpoint enrollment, application deployment, patching, compliance, security settings, and Windows Autopilot.
• Maintain accurate hardware, software, identity, license, and asset records.
• Support workstations, conference rooms, presentation technology, and other office equipment.
• Follow established security, access-control, and change-management procedures.
• Create and maintain technical documentation and knowledge-base articles in Confluence.
• Identify opportunities to improve, standardize, or automate recurring IT processes.
• Use approved AI tools responsibly to assist with troubleshooting, documentation, and productivity.
• Escalate issues appropriately and collaborate with senior technical team members when needed.

Skills

Windows support

Microsoft 365

Active Directory

Jira

Confluence

PDQ

Tools

Jira

Confluence

PDQ

Job description

***C2C arrangements and third-party vendor submissions will not be considered for this role.

We are seeking a proactive and customer-focused IT Systems & Support Specialist to provide responsive technical support to onsite and remote employees. This hands-on position supports Windows devices, Microsoft 365, user access, corporate endpoints, IT assets, enterprise applications, and office technology.

The ideal candidate takes ownership of requests from initial contact through verified resolution, communicates clearly, documents all work, and knows when to troubleshoot independently or elevate. This is an excellent opportunity for an early-career IT professional who is eager to learn and grow into systems, infrastructure, advanced support, or information security.

Key Responsibilities

• Provide Level 1 technical support for Windows devices, Microsoft 365 applications, authentication issues, hardware, peripherals, connectivity, and enterprise applications.
• Deliver friendly and professional support to employees, executives, and office visitors.
• Record and manage all support requests in Jira, including walk-up and messaging-based requests.
• Prioritize tickets, communicate status, identify blockers, and follow through until resolution is confirmed.
• Perform employee onboarding, offboarding, role changes, and access administration.
• Support laptop imaging, deployment, recovery, reassignment, and retirement.
• Assist with Microsoft 365, Active Directory, Microsoft Entra ID, and Microsoft Intune administration.
• Support endpoint enrollment, application deployment, patching, compliance, security settings, and Windows Autopilot.
• Maintain accurate hardware, software, identity, license, and asset records.
• Support workstations, conference rooms, presentation technology, and other office equipment.
• Follow established security, access-control, and change-management procedures.
• Create and maintain technical documentation and knowledge-base articles in Confluence.
• Identify opportunities to improve, standardize, or automate recurring IT processes.
• Use approved AI tools responsibly to assist with troubleshooting, documentation, and productivity.
• Escalate issues appropriately and collaborate with senior technical team members when needed.

Required Qualifications

• 3 years of hands-on experience providing end-user support in a Windows-based corporate environment.
• Experience with Level 1 troubleshooting, Microsoft 365, and Active Directory.
• Familiarity with ticketing systems such as Jira or a comparable platform.
• Experience supporting user accounts, onboarding, offboarding, laptop deployment, and IT equipment.
• Understanding of networking fundamentals, authentication, hardware, peripherals, and common business applications.
• Basic knowledge of security practices such as MFA, least privilege, endpoint protection, encryption, patching, and access control.
• Strong customer-service, communication, documentation, and organizational skills.
• Ability to manage priorities, take ownership, communicate proactively, and elevate appropriately.
• High level of accountability, urgency, curiosity, and attention to detail.
• Willingness to learn new technologies and accept additional responsibilities.
• Ability to work regularly onsite in Addison, Texas.
• Ability to lift and reposition office IT equipment weighing up to 25 pounds.

Preferred Qualifications

• Exposure to Microsoft Entra ID, Microsoft Intune, Group Policy, or Windows Autopilot.
• Experience providing high-touch technical support to executives or other priority users.
• Experience supporting conference rooms and presentation technology.
• Experience with Jira, Confluence, or PDQ.
• Experience in a healthcare, HIPAA-regulated, SOC 2, or security-conscious environment.
• Microsoft, CompTIA, or comparable technical certifications.

What Success Looks Like

• Every support request is documented and actively managed.
• Employees receive kind, responsive, and professional assistance.
• Tickets are prioritized correctly and do not sit without action or communication.
• Issues are investigated thoroughly and escalated when appropriate.
• Work is followed through to a verified resolution.
• IT records and documentation remain complete and accurate.
• The specialist demonstrates initiative, sound judgment, and a genuine desire to grow.

***C2C arrangements and third-party vendor submissions will not be considered for this role.