IT Systems & Support Analyst

Newberry Technologies; Kihei (HI); On-site; USD 52,000 - 70,000; Full time

Job summary

Newberry Technologies is seeking an IT Systems & Support Analyst for a full-time, on-site role based in Kihei, HI. You will deliver day-to-day technical support to end users, addressing hardware, software, and network issues through in-person and remote assistance.

You will monitor systems, perform routine checks, document incidents and resolutions, and escalate complex problems as needed while working with IT teammates and client stakeholders to ensure reliable services.

Qualifications

• Experience with Windows desktops and mobile devices is beneficial.
• Clear communication with clients, teammates, and stakeholders is essential.
• Familiarity with networking basics (TCP/IP, DNS, DHCP) helps.
• MSP environments and ticketing workflows are a plus.

Responsibilities

• Provide day-to-day technical support to end users.
• Resolve hardware, software, and network issues on-site or remotely.
• Document incidents and resolutions for knowledge sharing and audits.
• Assist with system upgrades, deployments, and security/compliance tasks.

Skills

Windows support

Communication

Documentation

Prioritization

Education

Associate or Bachelor’s degree in IT/CS

Tools

Ticketing systems

Remote support tools

Job description

Company Description Newberry Technologies is a managed service provider (MSP) with established locations in Hawaii and Nevada, United States. The company supports a wide range of clients by delivering reliable IT services, infrastructure management, and technology solutions. Team members work in a dynamic environment that emphasizes customer service, technical excellence, and continuous improvement. The organization values collaboration, problem-solving, and professional growth, making it a strong setting for IT professionals looking to build their careers.

Role Description The IT Systems & Support Analyst is a full-time, on-site role based in Kihei, HI. In this position, the analyst provides day-to-day technical support to end users, including resolving hardware, software, and network issues through both in-person and remote assistance. Responsibilities include monitoring and maintaining systems, performing routine checks and updates, documenting incidents and resolutions, and escalating complex issues when needed. The role also involves configuring workstations and peripherals, supporting system upgrades and deployments, and ensuring that security and compliance standards are consistently met. The analyst collaborates closely with other IT team members and client stakeholders to deliver responsive and reliable service.

Qualifications

• Candidates should possess some Technical Support and Troubleshooting skills most importantly a willingness to learn and evolve their technical skills.
• Candidates should possess clear and professional Communication skills to interact with clients, teammates, and stakeholders and to document work accurately.
• Relevant experience with Windows Desktops, Mobile Devices, some understanding of networking (TCP/IP, DNS, DHCP), and common business applications is beneficial.
• Familiarity with MSP environments, ticketing systems, remote support tools, and IT best practices is an advantage.
• Ability to prioritize tasks, work independently remote and/or on-site, and manage multiple support requests in a fast-paced setting is required.
• An associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
• Industry certifications such as CompTIA A , Network , or similar credentials are a plus.