IT Systems & Security Support Specialist

Vulcan-Elements; Benson (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Vulcan Elements is seeking an IT Support Specialist to be the first point of contact for technical assistance across our office and manufacturing facilities in Benson, NC. You will help maintain tool availability, uptime, and secure digital infrastructure to power critical operations.

You will handle onboarding/offboarding, device provisioning, and user training; support network equipment, servers, and industrial devices; enforce cybersecurity controls including NIST 800-171 and ITAR/EAR; manage

Qualifications

• Tier 1 and 2 technical support for hardware and software.
• Onboarding/offboarding including device provisioning and user training.
• Support network equipment, servers, and industrial devices in manufacturing.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware and software issues.
• Execute IT onboarding and offboarding, including hardware provisioning and user training on IT policies.
• Assist in installation, configuration, and maintenance of network equipment, servers, and industrial devices.
• Enforce cybersecurity controls aligned with NIST 800-171, CMMC, and ITAR/EAR requirements.
• Maintain asset inventory, software licenses, and technical documentation.
• Partner with Engineering, Operations, and Quality to support automation and data collection workflows.
• Support Azure AD (Entra ID) user accounts, MFA setup, and access to Azure resources.
• Administer M365 tenant including licensing, Exchange Online, Teams, and Intune.
• Troubleshoot Ubiquiti UniFi network equipment (switches, APs, gateways).
• Manage SharePoint site permissions and access controls.
• Maintain on-prem AD including GPO enforcement and OU structure; support hybrid identity with Entra Connect.
• Maintain hardware lifecycle inventory and equipment assignments.

Skills

IT support

Azure AD

M365

SharePoint

Cybersecurity

Tools

Ubiquiti UniFi

GPO

Entra Connect

Job description

Vulcan Elements is seeking an IT Support Specialist to be the first point of contact for technical assistance across our office and manufacturing facilities in Benson, NC. You will help maintain tool availability, uptime, and secure digital infrastructure to power critical operations.

You will handle onboarding/offboarding, device provisioning, and user training; support network equipment, servers, and industrial devices; enforce cybersecurity controls including NIST 800-171 and ITAR/EAR; manage