IT Support Engineer - Manufacturing & Security IT

Vulcan Elements; Benson (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Vulcan Elements in Benson, NC is seeking an IT Support Specialist to be the first point of contact for technical assistance across our offices and manufacturing facilities. You will help keep systems running reliably and support the digital infrastructure essential to business operations.

Responsibilities include onboarding and offboarding hardware, configuring network equipment, enforcing cybersecurity controls (NIST/CMMC and ITAR/EAR), managing Azure AD and M365 services, SharePoint, and

Qualifications

• 1+ years of IT support, help desk, or systems administration experience.
• Strong knowledge of Windows operating systems, Microsoft 365 administration, and basic networking.
• Familiarity with cybersecurity frameworks (NIST, CMMC) and ITAR/EAR export-controlled environments is preferred.
• Hands-on fixer mentality with the ability to troubleshoot complex hardware and software issues independently.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware and software issues.
• Execute IT onboarding and offboarding, including hardware provisioning and user training on IT policies.
• Assist in installation, configuration, and maintenance of network equipment, servers, and industrial devices.
• Enforce cybersecurity controls aligned with NIST 800-171, CMMC, and ITAR/EAR requirements.
• Maintain accurate asset inventory, software licenses, and documentation.
• Collaborate with Engineering, Operations, and Quality teams to support automation and data workflows.
• Support Azure AD users, MFA setup, and access to Azure-hosted resources.
• Administer M365 tenant including licensing, Exchange Online, Teams, and Intune.
• Troubleshoot UniFi network equipment and manage SharePoint site permissions.

Skills

Windows OS

Microsoft 365 administration

Basic networking

Cybersecurity frameworks (NIST, CMMC)

ITAR/EAR compliance

Troubleshooting hardware/software

CompTIA A+

Tools

Azure AD Entra ID

M365 (Exchange Online, Teams, Intune)

SharePoint

GPO/enforcement

Entra Connect (hybrid identity)

Job description

Vulcan Elements in Benson, NC is seeking an IT Support Specialist to be the first point of contact for technical assistance across our offices and manufacturing facilities. You will help keep systems running reliably and support the digital infrastructure essential to business operations.

Responsibilities include onboarding and offboarding hardware, configuring network equipment, enforcing cybersecurity controls (NIST/CMMC and ITAR/EAR), managing Azure AD and M365 services, SharePoint, and