IT Systems & Security Support Lead

GEN PLUS Group; Ohio; On-site; USD 52,000 - 76,000; Full time

Job summary

GEN+ Group is seeking an experienced IT Support Specialist to own day-to-day IT across the GEN+ Group of agencies. You will fix issues end to end, manage Microsoft 365 and device administration, and ensure secure, reliable access for staff across multiple locations.

Ideal candidates will have hands-on experience with Windows/macOS, Microsoft 365, Entra ID, and Intune, with strong communication skills and a proactive approach to security and onboarding/offboarding processes.

Qualifications

• Proven experience in IT support or systems administration.
• Strong troubleshooting across Windows, macOS, Microsoft 365 and Office apps.
• Hands-on experience administering Microsoft 365 and Entra ID.
• Genuine interest in AI tools and how to apply them to support.
• General networking knowledge (Wi‑Fi, routers, devices).
• Fluent English, written and spoken.

Responsibilities

• Own the day-to-day IT support queue, triage and resolve requests from staff across agencies and locations.
• Troubleshoot Windows, macOS, Microsoft 365, mobile devices, printers and office networks, in person and remotely.
• Keep stakeholders informed until issues are closed and address root causes for repeat incidents.
• Help manage users, groups, licences, shared mailboxes and permissions in Microsoft 365 admin center and Entra ID.
• Assist with Exchange Online, Teams, SharePoint, and OneDrive settings and storage, and Mac/Windows device enrollment in Intune.
• Support security by monitoring MFA, Conditional Access, and incident response.

Skills

IT support

Windows/macOS troubleshooting

Microsoft 365 administration

Entra ID

Intune

Security best practices

Tools

Microsoft 365 Admin Center

Entra ID

Intune

Job description

GEN+ Group is seeking an experienced IT Support Specialist to own day-to-day IT across the GEN+ Group of agencies. You will fix issues end to end, manage Microsoft 365 and device administration, and ensure secure, reliable access for staff across multiple locations.

Ideal candidates will have hands-on experience with Windows/macOS, Microsoft 365, Entra ID, and Intune, with strong communication skills and a proactive approach to security and onboarding/offboarding processes.