IT Systems & Security Specialist — Tech Support

Ffcommunity; Cuyahoga Heights (OH); On-site; USD 59,000 - 88,000; Full time

Job summary

Firefighters Community Credit Union in Ohio is hiring a full-time Information Systems & Technology Specialist to maintain and support the credit union's IT systems, hardware, and software. The role requires ensuring safety and security of information systems and providing user support across branches.

The position is based in Cuyahoga Heights with travel to other branch locations. A two-year college degree or equivalent certification is required, along with 3–5 years of related experience, and

Qualifications

• Three to five years of related IT experience.
• Two-year college degree or equivalent certification or licensing.
• Willingness to learn new systems and attend vendor conferences.

Responsibilities

• Serves as the credit union's first point of contact for teammate software, hardware, and technology support
• Troubleshoot and resolve basic hardware, software, connectivity, and technology issues
• Assist with user account management and access, including within Microsoft environment
• Ensure safety and soundness of credit union's hardware, software, and information systems
• Maintain accurate documentation, including policies, procedures, tickets, and resolutions
• Support basic network connectivity troubleshooting
• Provide or assist with ongoing training and support in information security, including cybersecurity, for employees
• Work with third-party IT vendors on complex network or software issues
• Contribute to short- and long-range planning for needed resources

Skills

IT support experience

Education

Two-year college degree or equivalent certification or licensing

Tools

Microsoft environment

Job description

Firefighters Community Credit Union in Ohio is hiring a full-time Information Systems & Technology Specialist to maintain and support the credit union's IT systems, hardware, and software. The role requires ensuring safety and security of information systems and providing user support across branches.

The position is based in Cuyahoga Heights with travel to other branch locations. A two-year college degree or equivalent certification is required, along with 3–5 years of related experience, and