Information Systems & Security Specialist

Firefighters Community Credit Union; Cuyahoga Heights (OH); On-site; USD 59,000 - 88,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland area is seeking a full-time Information Systems & Technology Specialist to join our operations team at the Cuyahoga Heights location, with travel to other branches.

The role covers first-line support for teammate software, hardware, and tech, basic troubleshooting, user account management, and safeguarding our information systems, with opportunities to contribute to planned technology initiatives and ongoing security training.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or equivalent certification or licensing.

Responsibilities

• Serves as the credit union's first point of contact for teammate software, hardware, and technology support
• Troubleshoot and resolve basic hardware, software, connectivity, and technology issues
• Assist with user account management and access, including within Microsoft environment
• Ensure safety and soundness of credit union's hardware, software, and information systems
• Maintain accurate documentation, including policies, procedures, tickets, and resolutions
• Support basic network connectivity troubleshooting
• Provide or assist with ongoing training and support in information security, including cybersecurity, for employees
• Work with third-party IT vendors on complex network or software issues
• Contribute to short- and long-range planning for needed resources

Skills

IT support

Troubleshooting

User access management

Education

Two-year college degree or equivalent certification

Job description

Firefighters Community Credit Union in Cleveland area is seeking a full-time Information Systems & Technology Specialist to join our operations team at the Cuyahoga Heights location, with travel to other branches.

The role covers first-line support for teammate software, hardware, and tech, basic troubleshooting, user account management, and safeguarding our information systems, with opportunities to contribute to planned technology initiatives and ongoing security training.