Information Systems & Technology Specialist - Cuyahoga Hts., Ohio

Firefighters Community Credit Union; Cuyahoga Heights (OH); On-site; USD 59,000 - 88,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland area is seeking a full-time Information Systems & Technology Specialist to join our operations team at the Cuyahoga Heights location, with travel to other branches.

The role covers first-line support for teammate software, hardware, and tech, basic troubleshooting, user account management, and safeguarding our information systems, with opportunities to contribute to planned technology initiatives and ongoing security training.

Qualifications

• Three to five years of similar or related experience.
• Two-year college degree or equivalent certification or licensing.

Responsibilities

• Serves as the credit union's first point of contact for teammate software, hardware, and technology support
• Troubleshoot and resolve basic hardware, software, connectivity, and technology issues
• Assist with user account management and access, including within Microsoft environment
• Ensure safety and soundness of credit union's hardware, software, and information systems
• Maintain accurate documentation, including policies, procedures, tickets, and resolutions
• Support basic network connectivity troubleshooting
• Provide or assist with ongoing training and support in information security, including cybersecurity, for employees
• Work with third-party IT vendors on complex network or software issues
• Contribute to short- and long-range planning for needed resources

Skills

IT support

Troubleshooting

User access management

Education

Two-year college degree or equivalent certification

Job description

Our Opportunity

We're hiring a full-time Information Systems & Technology Specialist to join our team! This position will be based in our Cuyahoga Heights location, with travel to other branch locations.

Location: 4664 East 71st St., Cuyahoga Hts., OH 44125

Schedule: Full-time

Pay: $59,000-$88,000 per year

Who We Are

At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.

Who You Are

Our ideal teammate serves as a vital member of our operations team and helps ensure the credit union's information systems, technology, hardware, and software is safe, secure, and supported. Good credit is vital since we are a financial institution.

Responsibilities

• Serves as the credit union's first point of contact for teammate software, hardware, and technology support
• Troubleshoot and resolve basic hardware, software, connectivity, and technology issues
• Assist with user account management and access, including within Microsoft environment
• Ensure safety and soundness of credit union's hardware, software, and information systems
• Maintain accurate documentation, including policies, procedures, tickets, and resolutions
• Support basic network connectivity troubleshooting
• Provide or assist with ongoing training and support in information security, including cybersecurity, for employees
• Work with third-party IT vendors on complex network or software issues
• Contribute to short- and long-range planning for needed resources

Qualifications

• Three to five years of similar or related experience
• Two-year college degree or equivalent certification or licensing

Other

• Willingness to learn new systems and technology, including attendance at vendor conferences
• Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to lift or exert up to 25 lbs. of force occasionally.
• Travel between locations and flexible hours may be required to meet business needs

AA/EOE