Mission-Driven IT Manager: Systems & Security Lead

Socket.dev; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

3 weeks PTO and Holidays (Total Reward

Health Reimbursement up to $800/mo

Parental Leave

Life Insurance

Retirement Plan with matching

Job summary

OurCalling is seeking an IT Manager to guide and oversee technology operations, including vendor management, system integration, and staff onboarding/offboarding. You will maintain hardware, software, and cloud-based tools to ensure reliable staff productivity and security across the organization in Dallas and Ferris, TX.

Some on-site presence is required with potential remote work. Responsibilities include managing IT vendors, improving system integrations, maintaining security protocols, and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• Minimum 5 years of IT coordination, systems administration, or equivalent technical support experience.
• Strong knowledge of systems, hardware, software, cloud systems, and security best-practices.
• Demonstrated ability to troubleshoot technical issues across diverse devices and platforms.
• Experience managing vendor relationships and service contracts.
• Strong organizational skills with attention to detail and process documentation.
• Project management experience
• Excellent communication and interpersonal skills; ability to translate technical issues into non-technical language.
• Experience in a non-profit environment.
• Experience with Apple devices.
• Familiarity with digital signage, building access, and integrated AV/security systems.
• Experience with data migration, system integration, and/or cloud migration projects
• Experience maintaining IT documentation and playbooks.
• Friendly and personable

Responsibilities

• Vendor and Partner Management: Manage the IT vendor relationship, including troubleshooting escalations, holding them accountable to timely ticket resolution, advising the CPO regarding service-level agreements and contract renewals.
• Act as liaison between the organization and IT service providers to ensure technology needs are consistently met.
• Technology Management and Support: Manage and maintain the organization’s inventory of technology assets, including servers, laptops, iPads, digital signage systems, Aurora systems, Sonos systems, security camera systems, and card-access systems.
• Ensure reliable performance of all staff-facing apps, tools, and platforms by serving as administrator and primary contact, in collaboration with IT Vendor.
• Oversee staff IT onboarding and offboarding, in collaboration with HR Hiring Managers.
• Systems Integration and Security: Monitor and improve system integrations across the organization to ensure efficiency and data integrity.
• Implement and maintain security protocols, ensuring compliance with best practices and organizational policies, in collaboration with IT Vendor.
• Regularly review systems for vulnerabilities and coordinate with vendors to mitigate risks.
• Maintain access control systems and ensure security across both physical and digital environments.
• Documentation and Training: Maintain and update the IT Playbook monthly with current procedures, vendor information, logins, and troubleshooting guides.
• Create and deliver regularly-scheduled basic training for staff on technology tools and cybersecurity awareness.
• Provide clear, accessible documentation for recurring processes and workflows.

Skills

IT coordination

Systems administration

Vendor management

Security best-practices

Documentation

Project management

Communication

Process documentation

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Apple devices

Digital signage systems

AV/security systems

Job description

OurCalling is seeking an IT Manager to guide and oversee technology operations, including vendor management, system integration, and staff onboarding/offboarding. You will maintain hardware, software, and cloud-based tools to ensure reliable staff productivity and security across the organization in Dallas and Ferris, TX.

Some on-site presence is required with potential remote work. Responsibilities include managing IT vendors, improving system integrations, maintaining security protocols, and