IT Systems & Networking Coordinator

Jefferson Southern Corporation; Rockmart (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Jefferson Southern Corp in Rockmart, GA is seeking an IT Support Specialist to coordinate equipment and resources, troubleshoot hardware and software issues, and manage helpdesk tickets. The role requires Windows environment experience and networking knowledge.

The ideal candidate will have 1+ year in technical support, a bachelor’s degree in related fields, and strong communication skills. This on-site position offers opportunities in network maintenance and ERP system familiarity.

Qualifications

• Bachelor’s degree in Computer Information Systems or related field
• High School Diploma
• 3–5 years working with business applications
• Minimum of 1 year experience in computer technical support in a Windows environment
• Understanding of network concepts including VLANs, Subnetting, Packet Capture, WLAN and troubleshooting

Responsibilities

• Coordinate with departments on equipment and technical resource allocation
• Troubleshoot, diagnose, and repair hardware or software issues, and install updates or applications
• Manage technical issues and account provisioning through Helpdesk ticketing system in accordance to JSOX requirements
• Maintain the computer network, servers, and perform routine system backups
• Respond promptly and accurately to customers’ complaints, inquiries and requests for information and coordinate the appropriate follow up activities

Skills

Troubleshooting

Helpdesk

Networking concepts

Time management

Communication

Education

Bachelor’s degree in Computer Information Systems

High School Diploma

Tools

Windows Server

DNS/Active Directory/DHCP

Cisco Networks

SQL Server

VMware

Job description

Jefferson Southern Corp in Rockmart, GA is seeking an IT Support Specialist to coordinate equipment and resources, troubleshoot hardware and software issues, and manage helpdesk tickets. The role requires Windows environment experience and networking knowledge.

The ideal candidate will have 1+ year in technical support, a bachelor’s degree in related fields, and strong communication skills. This on-site position offers opportunities in network maintenance and ERP system familiarity.