IT Systems & Infrastructure Specialist

ASM Research, An Accenture Federal Services Company; Saint Paul (MN); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks an IT professional to monitor and support complex information systems across multiple disciplines, including application support, database administration, QA/QC, software engineering, and networking. The role emphasizes planning, evaluating IT tools, and implementing standards to ensure compatibility between hardware and software.

The position requires 4–6 years of IT experience and a Bachelor's degree in IT, CS, or related field, with

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles requests that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Skills

Windows OS

Office 365

SharePoint

Microsoft Teams

Troubleshooting

Customer service

Cloud infrastructure

Storage technology

Networking knowledge

Documentation

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft Windows

Windows Server

Office 365

SharePoint

Microsoft Teams

Job description

ASM Research, An Accenture Federal Services Company seeks an IT professional to monitor and support complex information systems across multiple disciplines, including application support, database administration, QA/QC, software engineering, and networking. The role emphasizes planning, evaluating IT tools, and implementing standards to ensure compatibility between hardware and software.

The position requires 4–6 years of IT experience and a Bachelor's degree in IT, CS, or related field, with