IT Systems Technician – Infrastructure & Cloud

ASM Research, An Accenture Federal Services Company; Raleigh (NC); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT professional to support multi-discipline information systems across administration, analysis, and engineering. You will monitor, design, and optimize infrastructures while handling complex user requests and upgrades.

You will analyze, troubleshoot, and implement standards for operations, test software, and assist in planning new platforms with emerging technologies. Strong communication and customer service are essential.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products including Office365 and SharePoint, Teams.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating IT tools.
• Back up to respond to user requests for system needs and upgrades.
• Troubleshoots and resolves problems with minimal supervision.
• Implements standards for computer operations and compatibility between hardware and software.
• Administers and tests operating systems and related software.
• Schedules and monitors backups and data recoveries.
• Performs root cause analysis and diagnostics on production systems.
• Identifies opportunities for process improvements and implements efficiencies.
• Creates and maintains system documentation and user guides.
• Engages in planning and designing new platforms and integrating new technologies.

Skills

Microsoft Windows OS

Windows Server

Office365/SharePoint/Teams

Cloud infrastructure

Troubleshooting

Customer service

Communication skills

Education

Bachelor's Degree in Information Technology, Computer Science or a related field

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT professional to support multi-discipline information systems across administration, analysis, and engineering. You will monitor, design, and optimize infrastructures while handling complex user requests and upgrades.

You will analyze, troubleshoot, and implement standards for operations, test software, and assist in planning new platforms with emerging technologies. Strong communication and customer service are essential.