IT Systems Engineer II — Cloud, IAM & Automation

Thumbtack; San Francisco (CA); In loco; USD 145.000 - 188.000; Tempo pieno

Descrizione del lavoro

Thumbtack’s IT Infrastructure team seeks an IT Systems Engineer II to build, support, and scale our internal systems. You’ll handle inbound requests, triage escalations, and partner with engineers, PMs, and security to deliver reliable infrastructure and secure access.

You’ll own integrations with Okta, Google Workspace, Atlassian, Slack and more, automate workflows, and participate in on-call rotations to keep critical services running while mentoring others.

Competenze

• 5+ years IT systems engineering experience in a distributed, enterprise IT environment.
• Proven track record administering Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.
• Experience with infrastructure as code using Terraform or GitOps.
• AI-first mindset with adoption of Claude and ChatGPT for workflows.
• Proficiency in building automations using Okta Workflows, Jira Automations, and Slack Workflows.
• Strong knowledge of identity access management and security controls.
• Familiarity with security incident response and compliance practices.

Mansioni

• Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools.
• Triage and resolve escalations from IT Support, documenting processes as needed.
• Scope inbound IT Infrastructure requests, implement SSO, and automate workflows.
• Collaborate with cross-functional teams to improve efficiency via systems design and automation.
• Monitor system health, troubleshoot issues, and participate in on-call rotation.
• Drive technology projects delivering tangible business value.

Conoscenze

Okta administration

Google Workspace administration

Atlassian (Jira/Confluence)

GitHub administration

Terraform

Scripting (Python/Shell)

Security IAM & MFA

Strumenti

Terraform

GitOps

Okta Workflows

Jira Automations

Slack Workflows

Descrizione del lavoro

Thumbtack’s IT Infrastructure team seeks an IT Systems Engineer II to build, support, and scale our internal systems. You’ll handle inbound requests, triage escalations, and partner with engineers, PMs, and security to deliver reliable infrastructure and secure access.

You’ll own integrations with Okta, Google Workspace, Atlassian, Slack and more, automate workflows, and participate in on-call rotations to keep critical services running while mentoring others.