IT Systems Engineer II — Cloud, IAM & Automation

Thumbtack; Northern (KY); Hybrid; USD 123,000 - 160,000; Full time

Benefits offered by this job

PTO

Remote work stipend

Professional development stipend

Thumbtack Bucks

Mental health & financial coaching

Job summary

Thumbtack’s IT Infrastructure team seeks an IT Systems Engineer II to build, operate, and scale internal systems, handle requests from the business, and triage escalations with IT Support. You’ll work across identity, cloud services, and security to empower teammates with reliable access and secure workflows.

You bring an AI-first mindset, strong automation skills, and collaboration across teams to deliver high-value services and reduce toil.

Qualifications

• 5+ years IT systems engineering experience in a distributed enterprise environment.
• Proven experience administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Slack.
• Infrastructure as code with Terraform or GitOps.
• AI-first mindset with Claude/ChatGPT for workflow enhancements.
• Automation using Okta Workflows, Jira Automations, Slack Workflows.
• Identity access management knowledge (SAML/SCIM/OIDC) and scripting (Python).
• Security/compliance awareness including incident response.

Responsibilities

• Act as primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, etc.
• Escalation point for IT Support; troubleshoot and document processes.
• Handle inbound IT Infrastructure requests; scope requirements for SSO and integrations.
• Collaborate cross-functionally to improve efficiency via systems design and automation.
• Manage data, security, and governance; ensure least-privilege access and patching.
• Monitor health, troubleshoot advanced issues, participate in on-call rotation.
• Drive technology projects delivering measurable business value.

Skills

IT systems engineering

IAM concepts

automation mindset

scripting (Python)

communication skills

Tools

Terraform

GitOps

Okta Workflows

Jira Automations

Slack Workflows

Job description

Thumbtack’s IT Infrastructure team seeks an IT Systems Engineer II to build, operate, and scale internal systems, handle requests from the business, and triage escalations with IT Support. You’ll work across identity, cloud services, and security to empower teammates with reliable access and secure workflows.

You bring an AI-first mindset, strong automation skills, and collaboration across teams to deliver high-value services and reduce toil.