IT Systems & End-User Support Specialist

AAA; Virginia Beach (VA); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 


401(K) savings plan with company match

Pension

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises, the largest club in the AAA federation, seeks an IS Technical Specialist to install, modify, and repair software/hardware, support end users, and drive key initiatives.

You will provide Level 2+ user support, lead localized projects, manage requests and tickets, and support imaging, disaster recovery, and on-site smart hands for network and security systems. A strong Windows, Office, and MFA/security background is essential.

Qualifications

• Associate degree in computer science or four years of equivalent training or experience.
• Advanced knowledge of Windows operating systems, Microsoft Office, and standard back-office software.
• Basic knowledge of WAN/LAN networks for smart hands support.
• Solid troubleshooting skills on desktop/laptop systems and sound decision-making.
• Knowledge of Microsoft BackOffice, MFA, and security protocols.
• Familiarity with ITSM tools and CMDB processes is preferred.
• Strong written and verbal communication; team-oriented.

Responsibilities

• Provide Level 2+ user support; diagnose hardware, software, and operator issues and escalate to engineering when needed.
• Lead localized projects and ensure on-time delivery and completion.
• Manage service requests and trouble tickets; track information from opening to closure.
• Install/repair workstation hardware, software, and peripherals; coordinate vendor support and travel to remote offices.
• Imaging new computers and supporting disaster recovery and business continuity processes.
• Provide on-site smart hands support for network and security hardware; LAN/WAN equipment.
• Assist with servers and applications under direction of network/server teams.

Skills

Windows OS

Microsoft Office

MFA & Security

ITSM tools

CMDB concepts

WAN/LAN knowledge

Troubleshooting

Teamwork

Education

Associate degree in computer science or four years of equivalent training or experience

Tools

ITSM tools

CMDB

Job description

Auto Club Enterprises, the largest club in the AAA federation, seeks an IS Technical Specialist to install, modify, and repair software/hardware, support end users, and drive key initiatives.

You will provide Level 2+ user support, lead localized projects, manage requests and tickets, and support imaging, disaster recovery, and on-site smart hands for network and security systems. A strong Windows, Office, and MFA/security background is essential.