IT Helpdesk II: Expert Remote Tech Support & Troubleshooting

Autonomous Solutions, Inc.; Longmont (CO); On-site; USD 48,000 - 64,000; Full time

Job summary

Autonomous Solutions, Inc. (ASI) is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify, research, and resolve technical problems with some complexity, and document and track tickets using our ITSM tools.

You will respond to phone, email, and online requests for support, walk users through solutions, and coordinate with other teams to resolve issues, helping maintain a reliable technology environment.

Qualifications

• Associates degree or technical IT certification.
• 4–6 years of general work experience.
• Strong understanding of computer systems and devices.
• Ability to diagnose and resolve basic technical issues.
• Excellent written and verbal communication.
• Customer-oriented and cool-tempered.

Responsibilities

• Serve as the first point of contact for IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Researches and resolves routine technical problems.
• Walk users through the problem-solving process.
• Handles moderately complex issues and refers more complex issues to higher-level staff.
• Follow up and update users on the status of solutions.

Skills

Troubleshooting

Communication skills

Customer service

IT knowledge

Diagnostics

Researching issues

Education

Associate degree in IT

IT certification

Job description

Autonomous Solutions, Inc. (ASI) is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify, research, and resolve technical problems with some complexity, and document and track tickets using our ITSM tools.

You will respond to phone, email, and online requests for support, walk users through solutions, and coordinate with other teams to resolve issues, helping maintain a reliable technology environment.