IT Systems & Data Automation Associate

WellBound; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

WellBound is seeking a technically curious IT Support candidate to manage internal IT infrastructure, data workflows, and automation tasks. You’ll troubleshoot incidents, set up and maintain Windows devices, and resolve hardware issues while collaborating with nontechnical staff.

The role emphasizes problem-solving, documentation, and the ability to learn new tech, including AI-assisted tools, to build scalable solutions.

Qualifications

• Proficiency in SQL and relational databases is required.
• Experience with help desk and IT support is essential.
• Comfortable building automations and scheduled/automated reports using SQL and automation tools is valued.
• CompTIA A+ certification is preferred.

Responsibilities

• Troubleshooting and resolving internal IT support requests.
• Setting up and maintaining Windows workstations, laptops, peripherals, printers, scanners, and other office technology.
• Diagnosing and resolving computer issues.
• Troubleshooting networking, connectivity, VoIP/PBX, and other infrastructure issues.
• Writing and troubleshooting SQL queries.
• Working with existing databases, reports, and data workflows.
• Helping administer and troubleshoot third-party platforms and enterprise software.
• Using AI-assisted development and agentic tools to investigate problems and build solutions.

Skills

SQL and relational databases

Help desk and IT support

Automation and reporting with SQL

Education

CompTIA A+ certification

Tools

Git/GitHub

APIs and integrations

Command-line tools

Python

JavaScript

Job description

WellBound is seeking a technically curious IT Support candidate to manage internal IT infrastructure, data workflows, and automation tasks. You’ll troubleshoot incidents, set up and maintain Windows devices, and resolve hardware issues while collaborating with nontechnical staff.

The role emphasizes problem-solving, documentation, and the ability to learn new tech, including AI-assisted tools, to build scalable solutions.