Systems and Data Associate

WellBound; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

WellBound is seeking a technically curious IT Support candidate to manage internal IT infrastructure, data workflows, and automation tasks. You’ll troubleshoot incidents, set up and maintain Windows devices, and resolve hardware issues while collaborating with nontechnical staff.

The role emphasizes problem-solving, documentation, and the ability to learn new tech, including AI-assisted tools, to build scalable solutions.

Qualifications

• Proficiency in SQL and relational databases is required.
• Experience with help desk and IT support is essential.
• Comfortable building automations and scheduled/automated reports using SQL and automation tools is valued.
• CompTIA A+ certification is preferred.

Responsibilities

• Troubleshooting and resolving internal IT support requests.
• Setting up and maintaining Windows workstations, laptops, peripherals, printers, scanners, and other office technology.
• Diagnosing and resolving computer issues.
• Troubleshooting networking, connectivity, VoIP/PBX, and other infrastructure issues.
• Writing and troubleshooting SQL queries.
• Working with existing databases, reports, and data workflows.
• Helping administer and troubleshoot third-party platforms and enterprise software.
• Using AI-assisted development and agentic tools to investigate problems and build solutions.

Skills

SQL and relational databases

Help desk and IT support

Automation and reporting with SQL

Education

CompTIA A+ certification

Tools

Git/GitHub

APIs and integrations

Command-line tools

Python

JavaScript

Job description

Key Qualifications

• Proficiency in SQL and relational databases
• Experience with help desk and IT support
• Comfortable building automations and scheduled/automated reports using SQL and automation tools
• CompTIA A+ certification preferred

What you'll work on You'll work across IT infrastructure, data, automation, internal software, and technical support. Your work may include:

• Troubleshooting and resolving internal IT support requests
• Setting up and maintaining Windows workstations, laptops, peripherals, printers, scanners, and other office technology
• Diagnosing and resolving computer issues
• Troubleshooting networking, connectivity, VoIP/PBX, and other infrastructure issues
• Writing and troubleshooting SQL queries
• Working with existing databases, reports, and data workflows
• Helping administer and troubleshoot third-party platforms and enterprise software
• Using modern AI-assisted development and agentic tools to investigate problems and build solutions

What we're looking for

• SQL and relational databases
• Windows troubleshooting and administration
• Computer hardware and repair
• Basic networking concepts
• Git/GitHub
• Scripting or programming
• Python and/or JavaScript
• APIs and integrations
• Command-line tools
• AI-assisted development tools
• General IT support and troubleshooting

You don't need professional experience with every item on this list.

We're especially interested in people who have learned technology because they genuinely enjoy it, whether through professional work, personal projects, building computers, homelabs, programming, automation, school, or simply spending years figuring things out.

The person we're looking for

More than any particular certification or technology, we're looking for someone who thinks like a troubleshooter. When something unfamiliar breaks, your reaction should be: "I don't know yet, but I can figure it out."

You should be someone who is willing to read documentation, inspect logs, test hypotheses, research unfamiliar technology, use AI effectively, ask good questions, and keep digging until you understand what's happening. You'll also work directly with nontechnical employees, so patience, friendliness, and the ability to explain technical issues clearly are important.

Why this role is different:

This position offers an unusual amount of exposure for someone early in their technology career. You'll work closely with the Director of Information Systems and gradually take ownership of systems and projects as your knowledge grows.