IT Systems & Applications Support Specialist

Okaloosa County School System; Crestview (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Okaloosa County School System seeks an IT Support Specialist to provide specialized technical support for designated department(s), systems and users, ensuring data integrity.

Responsibilities include procuring, installing, configuring and maintaining hardware/software, coordinating with IT Security on issues, acting as project liaison for IT deployments, troubleshooting and documenting issues, managing LAN connectivity, training users, maintaining access controls and inventories.

Qualifications

• Associate's degree or equivalent with 2 years' computer support experience.
• Knowledge of Windows operating system required; AD and databases preferred.
• Certifications in network security or Microsoft products preferred.

Responsibilities

• Procures, installs, configures, maintains, updates, repairs and replaces hardware, software, peripherals, related infrastructure and equipment in accordance with standards set forth by the Information Technology Department (IT).
• Coordinates with IT Security Team to identify, mitigate, and prevent security issues, striving to ensure the integrity of the system and networks by implementing best practices, following applicable government regulations, county policies; and monitoring user access and permission levels.
• Acts as project manager and liaison between IT and assigned customer(s) for department specific technology related projects, including, but not limited to new software installations, upgrades, service packs, patches and other development updates as well as assisting with the forecasting of future IT related budget items and new project requests.
• Identifies errors, malfunctions, and deficiencies in hardware, software, systems, etc.; troubleshoots issues through resolution, timely and accurately documenting all issues using the Help Desk application.
• Establishes/troubleshoots client LAN connectivity to network switches/routers for various hardware devices to include activating connections at patch panel, troubleshooting connectivity issues, and reporting suspected network and/or switch failures to IT Networks Team.
• Provides technical support and training to users, including new hires, as needed to help customers operate hardware, software and assigned system applications effectively; ensures all time spent on training and technical support is accurately and timely documented in the Help Desk application.
• Oversees and coordinates with IT Security Team and contracted vendors to maintain all aspects of security access controls, video security, HVAC automation, and other specialized automated functions/systems to include but not limited to setting up new cameras and systems, managing users and access groups , and maintaining backup processes in accordance with IT and assigned departmental policies, practices, and standards.
• Performs document management on data shares; maintains database/spreadsheet records, and coordinates file permissions with IT Server Team to include ensuring system documentation, data flow diagrams, troubleshooting tips, spreadsheets and documents are documents and stored on file share.
• Tracks system details and performs inventory tasks for IT related equipment, including making recommendations for replacements and additional workstations as needed, consolidation when warranted and other action based on IT direction and polices.
• Researches and maintains current knowledge of new techniques and technical developments in the information technology and assigned specialized fields.
• Performs other duties as assigned.

Skills

Windows operating system

Active Directory

Databases

CompTIA Network+

CompTIA Security+

Microsoft Certification(s)

Education

Associate's degree or vocational/technical degree in Computer Science or Information Technology

Job description

Okaloosa County School System seeks an IT Support Specialist to provide specialized technical support for designated department(s), systems and users, ensuring data integrity.

Responsibilities include procuring, installing, configuring and maintaining hardware/software, coordinating with IT Security on issues, acting as project liaison for IT deployments, troubleshooting and documenting issues, managing LAN connectivity, training users, maintaining access controls and inventories.