IT Support Specialist: Hands-On Tech & Cybersecurity

Coweta County Commissioners

Newnan (GA)

On-site

USD 26,000 - 37,000

Full time

6 days ago

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Job summary

Coweta County Commissioners seeks an IT Support Specialist to provide intermediate technical support, install hardware and software on PCs and printers, and maintain records of assets. The role requires handling incidents, training users, and ensuring security best practices under supervision of the Technical Support Manager.

Candidate should have an Associate degree with substantial relevant experience, and may pursue preferred CompTIA certifications.

Qualifications

Associates degree and considerable experience in computer installation, operations, maintenance and repair.
Ability to install hardware and software on PCs and printers and troubleshoot issues.
Experience implementing cybersecurity practices and asset management processes.
Willingness to train users and maintain documentation.

Responsibilities

Installs, configures, upgrades and troubleshoots computer hardware.
Troubleshoots network and telecommunications systems; documents resolutions.
Manages user accounts and enforces security policies, including MFA and strong passwords.
Trains users on system operations and cross-trains staff.
Maintains records of hardware/software assets and device health.
Performs hardware replacements/upgrades as per policy.
Repairs audio/visual equipment and coordinates with vendors as needed.
Implements cybersecurity measures and stays updated on threats.