IT Systems and Network Specialist

S & R Computer Associates Inc; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

S & R Computer Associates Inc. in North Carolina is seeking full‑time IT professionals to support a local client base. This is an in‑office role with on‑site work during normal business hours.

You will handle network, server, virtualization, workstation, hardware, software, and help desk tasks for small to mid‑sized businesses. Ideal candidates will have 3–5 years of relevant experience, strong communication and documentation skills, and the ability to manage tickets from start to finish.

Qualifications

• 3–5 years maintaining PC hardware, software, servers, and network systems preferred.
• Bachelor’s degree or higher preferred; Associate’s degree considered.

Responsibilities

• Provide network, server, virtualization, workstation, hardware, software, and help desk support for clients.
• Manage support tickets from start to finish with clear end-user communication.
• Document problems, resolutions, and client environments and ensure issues are fully resolved.

Skills

Networking

Windows proficiency

Virtualization

Linux basics

ConnectWise

Help desk

Ticketing

Documentation

Teamwork

Education

Bachelor’s degree or higher in IS/CS/Networking

Associate’s degree may be considered

Tools

ConnectWise Suite

Microsoft 365

VMware/Hyper-V

Job description

Job Description

Established local IT Support Group of 42 years is seeking full-time skilled I.T. team members to support our client base. This is an in-office position and is not a remote or work-from-home role. Candidates must be available to work on-site during normal business hours. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients.

The ideal candidate will be energetic, professional, highly organized, and able to work with a strong sense of urgency. Excellent communication, documentation, troubleshooting, and follow-up skills are essential. This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved.

Required Skills:

• Working knowledge of network infrastructure, LANs, WANs, TCP/IP, DNS, DHCP, firewalls, switches, and wireless networks
• Proficiency with Windows 10, Windows 11, Windows Server 2016, 2019, 2022, 2025 and Microsoft 365 / Office 365
• Experience supporting servers, workstations, printers, mobile devices, and associated business systems
• Working knowledge of virtualization technologies such as VMware, Hyper-V, Proxmox, and/or similar platforms
• Basic to intermediate Linux knowledge preferred
• Experience with ConnectWise tools, including ConnectWise Manage, Automate, and Control, preferred
• Excellent help desk support skills, including ticket management, client communication, follow-up, and issue ownership
• Ability to follow trouble tickets from initial report through final resolution
• Strong documentation skills, including documenting problems, resolutions, procedures, and client environments
• Ability to perform troubleshooting analysis of servers, workstations, networks, and associated systems
• Ability to work both independently and as part of a team with minimal supervision
• Ability to participate in team-based projects and remain flexible as project priorities change
• Self-motivated, organized, dependable, and professional
• Ability to handle periods of high workload while maintaining accuracy and professionalism
• Excellent verbal and written communication skills
• Strong project management abilities, including planning, coordination, follow-through, and task completion

Qualifications:

• 3–5 years maintaining PC hardware, software, servers, and network systems preferred
• Education may be used in place of experience
• Bachelor’s degree or higher in Information Systems, Computer Science, Cybersecurity, Networking, or related field preferred
• Associate’s degree in a related field may be considered
• CompTIA A+, CompTIA Network+, Microsoft, VMware, Linux, Cisco CCENT, Cisco CCNA, and related certifications desired
• Valid driver’s license, clean driving record, and proof of insuranceReliable transportation
• Background check and drug screen required

This is a full-time, 40-hour-per-week position.

This position is eligible for full-time benefits.