Systems/Network Support Administrator

Integrated Technology Group; Couse (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation

Retirement options with employer match

Job summary

Integrated Technology Group in New York seeks a Systems/Network Support Specialist for hands-on network engineering. The ideal candidate will manage network devices, troubleshoot, and respond to support tickets. Strong communication and technical skills are essential.

The position offers a salary range of $70,000-$80,000 with a focus on building client relationships and providing efficient solutions. Experience in technical support or IT certification is preferred.

Qualifications

• Strong communication skills for effective client interaction.
• Ability to quickly solve technical support questions.
• Prior experience in a customer service-oriented technical role.

Responsibilities

• Provide onsite and remote support for corporate infrastructures.
• Respond to tickets and document resolutions.
• Maintain client relationships through efficient technical support.

Skills

Strong communication skills

Ability to assess technical support questions

Previous customer service experience

Education

College degree or 4 years experience

Tools

Microsoft operating systems

Microsoft Azure platform

VMWare

Hyper-V

Veeam

Job description

Systems/Network Support Specialist (In office only)

As a Network Support Specialist at ITG, you will provide hands on network engineering expertise that involves server and front end device installation, configuration, troubleshooting, and management of network devices such as routers, switches, and firewall. You will work in a technical support/lead capacity. The Network Support Specialist will be responsible to provide onsite and remote support for several corporate infrastructures. You will respond to tickets through our ticketing system in accordance with our SLA’s and document your work and resolutions to assist in maintaining our Knowledge Base and provide accurate client billing.

We take pride in our client relationships, and we depend on our team to provide courteous, efficient, and accurate resolutions. As a consulting firm, we work with many different network infrastructures, and must be proficient at a large variety of software, hardware, and security products.

Ideal candidates are:

• Security-conscious, self-starters with strong initiative and able to work independently without direct supervision or as a highly functioning member of a project team.
• Able to accurately diagnosis and provide detailed status reports & timely escalations.
• Able to build positive working relationships with external client management personnel and peers.
• Competent learning in a fast-paced environment.

Required Qualifications:

• Strong communication skills.
• Ability to quickly assess technical support questions and determine best course of action.
• Previous customer service-oriented role with a focus on technical support.
• A clean NYS Drivers license and reliable transportation.

Technical Skills Preferred:

• College degree or 4 years experience in lieu of a degree.
• Experience working with Microsoft operating systems.
• Experience working with Microsoft Azure platform.
• Familiarity with Cloud computing and open source solutions.
• Production experience with Windows Server 2019/2022/2025.
• Upgrades, migrations, backup, restore, critical updates, monitoring, security and reporting.
• DNS, DHCP, Active Directory, Group Policy.
• Strong understanding of infrastructure basics.
• LAN, WAN, VPN, RDP, printing, anti-virus, software installation.
• Fundamental understanding of virtualization concepts.
• Software experience with VMWare, Veeam, Hyper-V.
• Familiarity with storage concepts and technologies - RAID, SAN, NAS.

If you are motivated and eager to build your career and advance in the ever-changing world of IT, Security, and Infrastructure, then you will be a great fit with the team here at Integrated Technology Group. Previous technical support experience is required, and college education or IT certification preferred. A well-rounded education is a perfect fit for the dynamic field of IT Consulting.

We offer retirement options with employer contribution match, health insurance options, paid vacation.

Job Type: Full-time. Non-remote. Pay: $70,000- 80,000.