IT Systems Analyst: Resort Tech & Guest Experience

Shangrilaok; Monkey Island (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Shangri-La Resort in Afton, OK is seeking an IT System Analyst to support guest and staff technology, troubleshoot issues, and optimize network and workstation performance.

You will work under the Director of IT, provide technical guidance, document processes, and help train team members on systems and applications such as POS and PMS.

This on-site role offers opportunities to learn in a world-class hospitality environment and collaborate with a diverse IT team.

Qualifications

• High school diploma, GED, or equivalent is required.
• Prior IT or systems administration experience preferred or pursuing higher education.
• Familiarity with telephone, office, PMS software, and related systems is a plus.

Responsibilities

• Provides technical support to users by researching and resolving questions.
• Troubleshoots problems and maintains workstation and LAN performance.
• Documents client references and maintains system documentation.
• Assists in developing client training materials and instructional language.
• Identifies issues and recommends changes to improve system performance.
• Keeps knowledge current through education and networking with peers.

Skills

Problem solving

Microsoft Office365 & Active Directory

Networking knowledge

Verbal communication

Operating systems

Phone skills

Customer service

PC proficiency

System administration

Education

High school diploma, GED, or equivalent

Prior IT or systems administration experience preferred

Familiarity with POS/PMS systems a plus

Tools

Agilysys/InfoGenesis POS

Amadeus HotSOS

DirecTV DRE

Mobile device MDMs

Relay Pro radios

Job description

Shangri-La Resort in Afton, OK is seeking an IT System Analyst to support guest and staff technology, troubleshoot issues, and optimize network and workstation performance.

You will work under the Director of IT, provide technical guidance, document processes, and help train team members on systems and applications such as POS and PMS.

This on-site role offers opportunities to learn in a world-class hospitality environment and collaborate with a diverse IT team.