IT Support Analyst

White Lodging; Austin (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

White Lodging is seeking an IT Support Analyst to maintain and assist with computing and network issues for guests and staff. You will coach users, prepare documentation and support internal and external guests.

Responsibilities include PC setup, diagnostics, preventive maintenance, software patches, and managing printers and peripherals within a hotel IT environment.

Qualifications

• Ability to explain technology simply, in writing and speaking, to guests and team.
• Strong attention to detail and organized follow-through.
• Solid analytical skills with IT standards and policies understanding.
• Hospitality tech support experience preferred.

Responsibilities

• Install, configure and upgrade PCs, laptops and related equipment.
• Diagnose and troubleshoot hardware and software issues.
• Perform preventive maintenance on technology assets.
• Patch software and ensure connectivity to LAN/WAN for devices.
• Support hotel tech projects including low voltage cabling and mounting.
• Administer critical systems with vendors and perform server backups.
• Set up and maintain printers and peripheral devices.

Skills

Tech communication

Attention to detail

Analytical thinking

Hospitality tech experience

Education

Associate degree or 2-3 years exp

A+ Certification

Tools

MS Office

Active Directory

Networking

Job description

Description

Summary:
Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting both common and unusual hardware and software problems.
• Performing preventive maintenance on the organization’s technology.
• Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
• Misc. hotel technology projects including low voltage cabling and basic mounting.
• Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
• Server Backups.
• Setting up and maintaining locally connected and networked printers.
• Connecting needed peripheral equipment.

Other information

Skills

• Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
• A+ Certification
• Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
• Solid attention to detail and organization with proven follow up and follow through practices.
• Strong analytical skills, with a solid understanding of IT standards and company policies.
• Past experience in supporting hospitality-based technology preferred.
• Knowledge of MS Office, Active Directory and Networking environment.