IT Systems Analyst

Kobelco Aluminum Automotive Products; Bowling Green (KY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Kobe Aluminum Automotive Products Llc is seeking an IT Systems Analyst for an in-person role in Bowling Green, KY. The analyst will support end-users, troubleshoot hardware/software, and help maintain IT systems and documentation.

Responsibilities include help desk tickets, system monitoring, collaboration with IT and other departments, and participation in IT audits and site installations as needed.

Qualifications

• Computer-related degree required.
• Minimum of 2 years’ IT experience.
• Familiar with databases.

Responsabilités

• Provide first level help desk support and troubleshoot user issues.
• Troubleshoot hardware and software issues, escalating as needed.
• Monitor and manage infrastructure and enterprise systems.
• Coordinate with vendors and contractors on tasks and projects.
• Assist with IT audits and documentation.

Connaissances

Analytical thinking

Problem solving

Customer service

Team collaboration

Strong communication

English comprehension

Formation

Computer-related degree

Some college education or equivalent

Description du poste

IT Systems Analyst Job Description

Job Title: IT Systems Analyst

Classification: Exempt

Department: IT

Reports to: IT Manager

* This is an in person role located in Bowling Green KY *

Position Summary:

The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.

Key Responsibilities:

• Help Desk Support
  • Respond to Helpdesk tickets and requests via email, teams, and over the phone.
  • Provide first level contact and troubleshoot user issues
  • Properly elevate unresolved queries to the next level of IT support
  • Troubleshoot hardware/software issues, escalating to higher support levels if necessary
  • Track, route, and redirect problems to correct resources
  • Walk users through problem solving steps to resolve issues
  • Follow up with users, provide feedback and see problems through to resolution
• Administrative Tasks
  • System user creation
  • PC set up
  • Software setup
  • Smart device deployment
  • Licensing assignment
• Maintain documentation for IT processes and procedures
• System Monitoring
  • Monitor and manage various infrastructure systems
  • Monitor and manage various enterprise business systems
  • Assist with troubleshooting critical IT systems as needed
• Projects
  • Work with other members of the infrastructure team and other departments on joint tasks and projects
  • Work with vendors and contractors to accomplish tasks and projects
• Assist with IT audits
• Other Duties
  • Work closely with other IT staff to accomplish IT goals
  • Help with site installation activities for infrastructure tasks
  • Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
  • Perform other duties as required

Skills & Competencies:

• To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
• Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
• Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
• Ability to read and comprehend basic English
• Ability to follow instructions
• Self-starter, multi-task and detailed oriented, excellent computer and math skills
• Maintains a clean work area
• Must be familiar with databases

Education & Experience:

• Computer related college degree required
• Some Education requirements can be offset by work experience (industry or federal)
• Minimum of 2 years’ experience in IT field

Work Environment & Physical Requirements:

• Requires working in temperature extremes
• Observes all safety rules
• Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.